What kind of lines do you have? CO,PRI,T1. How are they currently ringing in? Post back and I'll tell you how. Also Press feature 3 on you telephone while it is hung up and tell me what version of software you are running.
No matter what sort of lines you have, point them to CAR keys that are forwarded to the VMS pilot. If analogue lines, then DIT them, if ISDN then direct them via the indial tables. Then create a mailbox for each of those CAR keys. Change the mailbox action from take msg to gotoID and point them to a transaction box. Once there, make the call work how you want.
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