I believe what you are referring to in the CICS is CCR..which you can manipulate the routing of calls to designated hunt groups that you set up within the system programming. This is a very basic functionality.
The CP100 doesn't ship w/CC unless an additional key code is purchased. This Call Center supports 20 configured agents, 2 skillsets, 20 routing steps/skillset, 30 built-in announcements, 15 lines, 2 skillset mailboxes, 20 Intelligent overflow rules/skillsets, 15 simultaneous incoming calls in the system, and all agents can be supervisors. Reporting package shows real-time statistics, historical statistics, and supports hardware and software wallboards.
Hope this helps.