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Difference between the CICS Basic Call Center futures and CP100 one

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fpater

fpater

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I want to know what are the difference between the basic call center inside the CP100 and the one that came with the AA in CICS 6.1

Francisko Paternoster
Patercorp
 
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I believe what you are referring to in the CICS is CCR..which you can manipulate the routing of calls to designated hunt groups that you set up within the system programming. This is a very basic functionality.
The CP100 doesn't ship w/CC unless an additional key code is purchased. This Call Center supports 20 configured agents, 2 skillsets, 20 routing steps/skillset, 30 built-in announcements, 15 lines, 2 skillset mailboxes, 20 Intelligent overflow rules/skillsets, 15 simultaneous incoming calls in the system, and all agents can be supervisors. Reporting package shows real-time statistics, historical statistics, and supports hardware and software wallboards.
Hope this helps.
 
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Thanks. In another words the one in the call pilot is more powerfull. The problem is that I purchase the cp100 with the ccr key in the call pilot and now that i change the secondary language to spanish i lost that capabilities. I don't know why. I don't have the key codes because a technitian takes the manuals with that. Is there a way to recover the keys directly from the system? I don't know why a language change made that.

Francisko Paternoster
Patercorp
 
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The alternate language would not change anything. their are no keycodes required for the CCR trees. please describe what you want the cp to do!!
 
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I taking about the call center future. Before I have the options enabled and after the langage change, said "call center - not enabled".

Francisko Paternoster
Patercorp
 
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I can't belive nortel have an option that let you see your keycodes inside the unit for backup purpose.

Francisko Paternoster
Patercorp
 
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log in
go to call center
skillset
enable
 
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In call center option, all the left side links takes to the same page that said "call center - not enabled"
Was working yesterday before changing the language.
Is there an option to see the keys in the system?

Francisko Paternoster
Patercorp
 
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There are no options to view your keycodes, although you should have them from your vendor. I have changed language and even reinstalled and I retain my enabled features. i suggest that you have your vendor check this out and get all information that should be yours.
 
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Email me and I will pull your key codes from Nortel and mail them to you. I need the CP ID.
 
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Can I post it or how I send you an email?

Francisko Paternoster
Patercorp
 
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Thanks

Francisko Paternoster
Patercorp
 
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Hi. Did you received my email.

Thanks.

Francisko Paternoster
Patercorp
 
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