Difference between SysAccess 00 and Pool

[prandall]

I recently switched a phone system from Key to Hybrid. Lines were added to pool 70. I removed some from the pool to have some line appearances (thanks to forum advice).

The button that represented the pool is programmed with SysAccess 00.

I have been re-programming the button as Pool -I

I have noticed that this removes the need to press 9 before dialing. But I am wondering at what cost.

I have a pretty good understanding what the SA function is but I dont fully get the SA-00.

I am now re-reading the Feature manual but I thought this thread may help me and others.

 

[J1121]

SA OO is for outgoing calls only. If you have 2 people on the phone already (one on SA Voice and one on SA Ring for example), you need a 3rd button available to do a transfer or conference. If you remove your SA OO, you won't be able to transfer or conference if you have your other two access buttons in use. Know what I mean?

 

[J1121]

P.S. I've personally never used the pool button...or it's been so long I don't remember. In general, I don't see a need to have the pool button on a phone. I like the flexibility of having all 3 SA buttons. You could add another SA button though if you want.

 

[merlinman]

The "COST" is any dialing restrictions an extension may have had are now eliminated.

The "Benefit" is that the folks coming from a KEY Environment will still be able to call out w/o using the 9.

One other thing, however, is that they can't just say; "Bill pick up line 1".

That is lost when moving to the HYBRID PBX Mode, whether they have a pool button or not.

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com

 

[dagwoodsystems]

In Hybrid/PBX mode you could always program a Pickup button or have them do a #9 801 in response to "Bill pick up line 1".

Tim Alberstein

http://www.dagwoodsystems.com

 

[merlinman]

well yes, of course. THAT IS IF the lines were labeled, and the end users knew to read that label as well.

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com

 

[prandall]

Thanks all, that is exactly the sort of feedback I was looking for. I want to have the lines all in a pool. I want them to get away from the whole shouting "Pick up line blah, blah, blah" stuff. So I have started programming PickUp buttons. Now that I have some extra buttons thanks to the Pool

 

[phonesaz]

To add to the comment about the SA00 function - I would consider (even though it will require removing and then re-adding the pool button to put them in the same place) adding the SA00 back to the system - it provides a third talk path for people to manage calls for transfers, conferences, etc. If it is busy at the location, it can make a difference. Otherwise you may have people 'stuck' on the phone because there is no call path available to move them elsewhere. Just a thought...

 

[prandall]

Thanks again, to close up this thread, I have decided to move the Pool button back to the SA00.

Great wisdom here.