Can anybody explain the difference between "mobile dial delay" and "Mobile answer guard"?
I implemented an extension with a twinned cellphone and a softphone in a huntgroup.All three devices a ringing, so far so good. but if the user is busy on his cellphone, the next call will be directed immediately into the voicemailbox of his cellphone. I know I can put some more dial delay to the twinned phone but that will cause a very short answer window before the no answer time will expire.
generally the user want the call falling back to the reception desk in case of no answer, but he still wants his voicemail on the cellphone useable when somebody calls him directly.
can the Mobile answer guard help in some way and what are practical figures for the timing?
I implemented an extension with a twinned cellphone and a softphone in a huntgroup.All three devices a ringing, so far so good. but if the user is busy on his cellphone, the next call will be directed immediately into the voicemailbox of his cellphone. I know I can put some more dial delay to the twinned phone but that will cause a very short answer window before the no answer time will expire.
generally the user want the call falling back to the reception desk in case of no answer, but he still wants his voicemail on the cellphone useable when somebody calls him directly.
can the Mobile answer guard help in some way and what are practical figures for the timing?