Difference between outbox and sent items.

[Tds133]

We are trying to determine why some sent mail goes to 'sent items' whilst others go to outbox. Can anyone tell why please?

For some people - emails created from templates go to outbox but this doesnt seem to be for all of them..

Cheers
Todd

 

[ChrisAC]

When you send an e-mail is usually goes into the outbox to be sent out. When the e-mail has been sent it goes into the sent items folder.

Chris.
************************
Chris Andrew, CCNA
chrisac@gmx.co.uk
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[Dollar]

The size of the mail can also be an issue as far as this goes. If it's a small mail item being sent, you may not necessarily see it go to the Outbox and then Sent Items as it would send rather quickly. Larger mail items will take longer to send (ie the templates you use or even mail with attachments), thus given enough time you will see them in the Outbox. All items should go to the Sent Items after the Outbox.

 

[Dollar]

The size of the mail can also be an issue as far as this goes. If it's a small mail item being sent, you may not necessarily see it go to the Outbox and then Sent Items as it would send rather quickly. Larger mail items will take longer to send (ie the templates you use or even mail with attachments), thus given enough time you will see them in the Outbox. All items should go to the Sent Items after the Outbox.

Hope this helps.

 

[butchrecon]

Dollar is correct. Think of the outbox as your outgoing mailbox waiting for delivery. Think of the Sent Items as a reciept folder that helps you to track, if need be, mail sent out. Dollar is correct in his explination. If you have mail in your out box after sending it, and it is not leaving the outbox then there may be one of several issue.
1) The mail server is down.
2) You have lost connection to the mail server. (Disconnect or unplugged cable usually)
3) The email being sent is really large or even too large as Dollar suggested.

Does this clear it up a bit? James Collins
Field Service Engineer
A+, MCP

email: butchrecon@skyenet.net

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[Guest_imported]

Thanks guys - but Im not sure the above is correct as far as all items going from outbox to sent items after succsully being sent.

We are on a lan - and in the example of the template emails - they are no larger than 20k. I think there must be something else which stops them going to the sent items folder. (also - all these emails were succesfully sent as we get quick responses from the recipients for jobs logged..)

Any other ideas?????? (thanks for those so far..).
t

 

[Dollar]

Todd

Only one other thing that makes any sense to me...
Your templates, if I am correct, you probably select from a list of some sort, rather than the standard Outlook "File/New" option for the new mail message.

Seeing as other messages are saving and the templates are not, this must mean that the "Save messages to sent items" is indeed selected within the Tools/Options/E-Mail options.

Thus the problem would exist within the templates. The templates would appear to have the standard type of Outlook habits as far as sending is concerned, except one...save to sent items.

I have not yet had to physically work with templates, but you can check the following as well.
In the forms "Design View" select Options to activate that forms options (message options) and check that you have selected to "Save sent items to: Sent Items"

Unfortunately this is all else I can think of.
Will continue the search though.
Hope this helps