DID's Not Fwding

[mustang971]

Have a customer with a mixture of 7310 phones and I3 phones, the problem is that DID's that are going to the 7310 phones will not fwd to the I3 Phones, caller hears the fast busy as if the DID was not programmed. All other calls will fwd to the I3 just not the DID's. Any suggestion?

 

[Troyphman]

How did you set up the DID's?

1. Program the target line with the received digits.
2. Make the Prime set for that target line the ext that you will be assigning it to.
3. Assign the Target line on a ext.

Verify that your call fwd is set and working by calling it from a separate phone. If a DID is programmed properly but not assigned to a phone it will ring into the operators set.

Troy

 

[mustang971]

Sorry, I wasn't real specific there but the DID's are programmed fine they work great, the problem is when the users external forward their phone. Once forwarded if you call their phone from another extension, the call forwards just fine to the external number (they fwd to dest code 5 then the telephone number) However if you call the forwarded station on their DID number it rings their phone at first then looks like it forwards, however on the caller end they get a reorder tone (fast busy) as if the DID wasn't programmed. I was looking around and thought I saw something where the caller ID can being passed thru the system and going out to the route on dest code 5, and the carrier of that route is receiving those and not knowing what to do with it. Any suggestions? Both PRI's work fine, and all aspects of the system but THIS ONE works great. System is a MICS 4.1 , we have other 4.1's that works great on.

Mustang971

 

[RikRodgers]

Are they using f4, or redirect (f81?) to forward their calls?