DIDs busied out

[Tripoth]

Magix 3.0
There is a T-1 that is being used as 24 DID trunks.
The client has not been using 9 of these channels and they are busied out.
I am looking to release these channels.
I tried to busy out and restore these ports, but they remain busy.
I can't place these DID trunks in block 1 because they are busied out.

The local company has not released the DID trunks on their end, might this be the issue?

 

[merlinman]

Print your TRUNK INFO and post it here.

We may be able to gleen some insite as to what could be wrong.

 

[SYQUEST]

Trunks can be busied out at the Telco end. Open a trouble ticket with your service provider to make sure all the trunks are inservice -normal. If everything is good on the MAGIX end, have the tester check for WINK to make sure they are signalling properly, and/or place test calls on each one.

Sometimes the CO switch will take trunks out-of-service because of irratic or intermittent WINKs when certain thresholds are reached.

Hope this helps!

....JIM....