DID to users voicemail without phone 1

[HUCHIMAMA]

Customer has BCM400 with 3.5 They have several sales people that do not work in the office. I am trying to get their DID to go to voicemail. I have biult a target line assigned that line to a un-used DN set the call forward to voicemail DN, assigned the Target line in the express message line in the voicemail box.

It just rings and rings.

I have no phone attached to this un-used DN. I know I am missing something somewhere any thoughts.

kgrant

 

[danthephoneman]

In the target line programming you need to set the prime set to the voicemail dn. (F985)

 

[LJDirk]

i mine: call forward on a non aktiv DN is not working.

in Call Pilot the way is:

AA -> Line (where you have entry received Number in BCM) -> Table to CCR tree -> in CCR: create home Mailbox Node -> entry the Mailboxnumber you have create - the same how received Number

 

[cook1082]

You dont make a target line for the recived number. You make the trunks prime to the voice mail dn. When a call comes in to the sys it dosent know where to go it looks to the prime-the VM gets the call sees the digits and sends it to the voice mail that matches the digits.

 

[HUCHIMAMA]

Thanks guys for your help that did the trick.

Thanks again

kgrant