DID Rings Multiple Extensions on Startalk Flash

[MsDee]

I am working with a system already in place, but need to know how to determine how a DID is set up. Apparently multiple lines ring for two of our DID numbers ring at multiple extensions (two each I believe). I need to change one of the extensions for one of these DIDs to a new extension. I just don't know how to navigate to find out how this is set up and subsequently change.

I've searched these forums and all the manuals I can, my previous experience was with a NorStar NAM, networked with software. Not having software makes this difficult for me to see how this is all set up.

THANKS in advance!

Dee

 

[MooreTel]

Off hand, I'd say check your hunt groups...

 

[curlycord]

Why have you mentioned Startalk Flash?
Do these DID's rings to sets or an Option from Voice Mail CCR Tree?

If not Hunt Groups then look at Line Appearance under each set.



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[exsmogger]

First thing I'd check is the version of the Startalk Flash. Target lines don't play well with a Startalk Flash at lower than V2.0 software.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952