i was asked to have a DID number ring on atty x's phone; on a no answer it was going to go to atty y's phone, then back to atty x's voicemail. So far so good. now, I've been asked to have this same DID FIRST ring to our M2250 console on a separate key (so operators can easily identify it) and the operator will transfer it to atty x instead. As always, I need the answer yesterday as to whether this is possible. I am pretty sure I can put a DID on a console (at least I hope so) but what happens when the console is in night? I do NOT want calls to this DID to hear our auto attendant; i need to somehow get them to atty x's mailbox. Is this possible? If someone could at least tell me whether this is even doable that would be a huge help. Thank you.
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DID on a 2250 console
- Thread starter coniglio
- Start date
you'll have to take the number off the set and put the key on the console as an LDN (listed directory number)---ld 15 cust data block.Unforunatly this # can not be duplicate--so either you list a different DID for this person or change the # on their set.
Ant calls to VM should ID as the dialed # so it should play the VM for the DID-even if it on the console.
Ant calls to VM should ID as the dialed # so it should play the VM for the DID-even if it on the console.
- Thread starter
- #3
I thought I could try using the DID as an LDN. But if I do that, what is going to happen to that particular DID/LDN when the console is on night? Will they get the same treatment that all incoming after-hours calls get (which, by the way, is the auto attendant)? we don't have PRI on our circuits, by the way. I don't know what you mean by ANT calls.
Try this (numbers used are just for sake of example):
Assume the DID is 1000. IDC that to 1200. (LD 49, FCR table built then applied to your DID route in LD 16).
Make 1200 the IADN (Attendant Individual DN) for your 2250.
Set up 1200 as an extension in the mailbox for 1000.
Call comes in, is translated to 1200, redirected to your attendant console. Attendant transfers to 1000 (internally, no translation), which is DN on atty's phone. In night, goes to V/M and should go into mailbox 1000, since you have it as an extension on that box. But since you don't have Meridian Mail I can't say for sure how it works; test it.
Assume the DID is 1000. IDC that to 1200. (LD 49, FCR table built then applied to your DID route in LD 16).
Make 1200 the IADN (Attendant Individual DN) for your 2250.
Set up 1200 as an extension in the mailbox for 1000.
Call comes in, is translated to 1200, redirected to your attendant console. Attendant transfers to 1000 (internally, no translation), which is DN on atty's phone. In night, goes to V/M and should go into mailbox 1000, since you have it as an extension on that box. But since you don't have Meridian Mail I can't say for sure how it works; test it.
- Thread starter
- #5
well, it already sounds too confusing for little old me. Why do I have to translate it at all? what's the purpose of that step? and even if i did do all this, if we only have one operator for the day and that operator is drowning in calls this DID could hear seven or eight rings before it's even answered. So i think I'll just put another phone in the room and make it the "bat" phone. thanks anyway sandyml. But for my own curiosity, let me know why ld49 is necessary.
- Thread starter
- #6
well, it already sounds too confusing for little old me. Why do I have to translate it at all? what's the purpose of that step? and even if i did do all this, if we only have one operator for the day and that operator is drowning in calls this DID could hear seven or eight rings before it's even answered. So i think I'll just put another phone in the room and make it the "bat" phone. thanks anyway sandyml. But for my own curiosity, let me know why ld49 is necessary.
I suggested the translation because you cannot have that DID on both the atty's phone and on the attendant console. By redirecting it to a different number that is on the console, you could still leave it as the atty's own DN on their phone. But as you mentioned, there is more than one way to skin a cat...
(P.S. Using IDC translation really is simpler than it sounds -- from some of your other posts, you have tackled some really complex issues..hang in there!)
(P.S. Using IDC translation really is simpler than it sounds -- from some of your other posts, you have tackled some really complex issues..hang in there!)
- Thread starter
- #8
i actually use IDC fairly frequently in my other offices. I just didn't understand why i'd need to use it in this case but your clear and concise response clarified the reason why. Thank you Sandyml. I'm still undecided as to how I'm going to proceed but now at least i have a scenario to work with.
shirleynot
Vendor
If the NIT1 is voicemail, it will carry the DID number with it. If there is a mailbox to match, it will go to the mailbox. otherwise it needs to be defined in the VSDN and treated the way you need it to be.
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- #10
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