DID from one office pointing to different office

[coniglio]

i've already posted this before but haven't made much progress. I have a DID in my New Jersey office that i want clients to call and route automatically to my White Plains receptionist. I took the NPA 914 in my NJ switch and made it an SPN instead and put the main WP # in (see below)


SPN 1914
FLEN 0
RLI 3
ARRN xxxyyyy (i put white plains main # in this field)
ARLI 6 (I assigned new RLI 6 an FRL of 0)
SDRR ARRN CODES = 1
ITEI NONE

Then I went to LD 23 to build NJ DID as ACD queue to NCFW to White Plains main # (see below)


REQ NEW
TYPE ACD
CUST 0
ACDN AAA (I put New Jersey DID ext here)
MWC NO
DSAC
MAXP 1
SDNB
ISAP
RGAI
ACAA
FRRT
SRRT
NRRT
FROA
NCFW 1914xxxyyyy (this is the main # for White Plains)
SCH0430

This SCH code says INVALID DIRECTORY NUMBER ENTERED FOR ACD NCFW. ACTION: TRY ANOTHER DN.
what am I doing wrong? I appreciate your help.

 

[unkalary]

You forgot to add the "9" access code for the dialing out. You have to add the access code whether it is 9 or 8. Leave the 1914 in the NPA and not SPN. That was not where you problem lies. Put the 1914 back in the NPA part of LD 90

 

[coniglio]

if I make 1914 back to an NPA then I cannot configure an AARN for the main number. anyway, what difference does it make whether 1914 is an NPA or an SPN anyway?

 

[Nortellian]

if you are having trouble making acd's go outside the system you can put the route access code in front of the number in the acd and it will go out. I don't know if this causes any other problems or not.

 

[coniglio]

so for example if the rout access code is 1234 enter the NCFW as 123491914xxxyyyy?

 

[fonchick]

TCA,

If you use a Route access code, then you leave off the AC1...You either use 12341914xxxyyyy OR 91914xxxyyyy

fc