DID direct to ACD (cinphony) 1

[norstarboston]

Currently I have a ccr path setup on my AA that can be pressed to get transfered into ACD queues. How can I assign one of my many DID's to route directly into one of my cinphony's transfer DN's?

I want to just call into a did and go right into queue rather than dealing with AA options etc.

Thanks!

 

[ringjenny]

Try config menue,line,highlight destination number and fill in the received digits and group number.

 

[norstarboston]

That didn't seem to do it. There must be something else I would have to do via feature **266344 or Feature 983? Anything?

 

[luv2ski]

need to remove from aa ..prime to acd dn and assign to group make sure its assignrd to appear on backup set also

ski season has started

 

[norstarboston]

I am unable to assign "prime set" to acd dn's.

 

[luv2ski]

then prime to backup set

ski season has started

 

[senk1s]

in cinphony admin window
configuration
line
DNIS/DID and enter ur Recd #

 

[norstarboston]

Ok, I am still in need of assistance. I have the part on the cinphony set. What do I need to program on the ksu/vm nam side?

 

[luv2ski]

you need to remove the target line from auto attendant on vm side

ski season has started