DID calls to busy Extns forward to Incoming Hunt Group

[Tonemeister]

Ip Office 500 V2 8.0(43) SW
SIP Trunks with 2x 100 number Indial Ranges
200 Analog extensions
1x Digital Phone 1416 in Hunt Group with Hunt Group Fallbacks switchable to offsite Mobile phones.

Hi all, the situation I have is when SIP DID calls are made to busy extensions, they forward immediately to the Hunt Group above with the Digital handset.
No Fallbacks or Forwarding are set on any extensions but DID callers to busy extensions are sent immediately to the incoming hunt group and I cannot find anywhere in the programming that would make this happen.
I need DID callers to busy extensions to get Busy Tone AND NOT FORWARD but can't get this to happen.
Has anyone struck this issue or have any ideas to get round it please?

 

[Okkie26]

Incomming call route fallback extension.

 

[joe2938]

how are your incoming call routes built, do they point directly to the extensions?

 

[derfloh]

Could be a coverage group set up in the users (or user rights) as well.

SIP Trunk, 200 analogue stations and one digital station is a strange setup ;-)

 

[Tonemeister]

Thanks for your replies everyone and I can respond as below:

Okkie26: I went back and checked but there are no Fallback extensions on any Incoming Call routes.

joe2938: Yes all Incoming Call Routes point directly to extensions.

derfloh: I checked again that no Coverage Groups were set against any Users and Programmed <None> in the User Rights profile to make sure. This site is a Hospitality site set up on a budget.

If you have any more ideas I would be extremely grateful.

 

[intrigrant]

You should make log with system status with the default filter and enable "Shortcodes" in the Call filter.
Csll a busy analog station and see what the system tells you.
If you are not familiar with the logs then drop it here but be cautious as it may contain sensitive data.

 

[holdmusic34]

Your carrier may have a cloud management portal. The SIP indial rules may have been configured from there.

A gnome will come to cut you.

 

[joe2938]

do you have a duplicate incoming call route maybe