DID callers to an ext

[Gus63]

I am having a problem with only one ext. When the call comes in it doesn't go to the 5014's phone it gets into Mailbox 773 which is a backup mailbox to a different phone ext. I added a forward key to the phone to see if it was forwarded and it was not a check to see if it was in call cover and it is. In the print out I'm not seeing anything different than ones that are working. I even tried with a buttset to the DID lines and dialed 5014 samething Mbox 773.
So I know it's in the switch not the provider.

 

[merlinman]

Do you have SPM?

A PRINT needs to be done to see what is messed up here.

I would print the EXTENSION INFO for 5014.

I would suspect you would find that 5014 is the Extension assigned to GROUP 773, but that would just be a guess.

 

[Gus63]

Yes, I do have the print but I am just to stupid to figure out what is wrong. I D/l'd the whole system and still am I would say learning the print layout to look at the switch. I have only done programming thru the phone on this system.
I do have winspm but at this point not helping me.

 

[merlinman]

Look at Extension Info for 5014, and look (near the bottom of the report) at CALLING GROUP INFO for 773.

That should give you a hint.