I use Netzero and connect up at 26,400, I know, I live in the woods, but when I use dialpad the other person cuts in and out. I've taken my computer over to my sister's house and connected up at 53,000 (nice), but still the same problem. I bought my computer at a computer fair and I know they don't put the greatest parts in. Could it be a board?? bus?? Netzero??