Dialog Box

[GrimR]

Any idea why Outlook keeps popping up with a username and password Dialog box every 2 mins, XP and Office 2007, couple of machines.

 

[Zelandakh]

Check the WINS and DNS settings on the client. Check if Outlook Anywhere has been configured and unconfig it and test. Oh and check if they are locked out but running cached mode.

 

[GrimR]

Check the WINS and DNS settings on the client. [Checked it, seems fine]
Check if Outlook Anywhere has been configured and unconfig it and test. [Tried that, it was configured and removed the settings. Still had the problem hence the post.]
Oh and check if they are locked out but running cached mode.
Even with cached mode it's doing this, as they are laptops.
Checked security tab and tried all three options.
Deleted and recreated the outlook profiles.
Deleted protected storage provider key in registry.
Bottom right just says need password.But obviously it's not saving the password, and they can access all servers [\\] and mapped drives with no issues.
It's strange it's just +/- 5 machines

 

[Zelandakh]

Anything more helpful in the event log of any of the laptops?

 

[mingtmak]

Do you have a certificate setup for connection?
I was just having this issue (a bit more involved, however). Was only happening on Outlook 2007 clients.
- certificate name should be correct. Is OWA setup and working? Would show if the cert name didn't match.
- Check connection status (hold ctrl key and right click outlook icon). Are both MAIL and Directory connections disconnected?

From my guess, if you've disabled Outlook Anywhere and this is occurring on your inside network, then it's either got to be a DNS issue, a certificate issue, or incorrect credentials.
The 'Need Password' isn't so much saying that it's not remembering the password, but it's not authenticating correctly.



- Jon

 

[GrimR]

<quote>Do you have a certificate setup for connection? </quote>
The only Certificate that I deployed to the client computers is from our Linux box to access mail via OWA, Oulook Anywhere, VPN and HTC phones. Which is all working.
I am running 2007 with a few other computers +/-40, it's just a couple +/- 6 that are having this issue, and another started doing it yesterday.

<quote>- Check connection status (hold ctrl key and right click outlook icon). Are both MAIL and Directory connections disconnected?</quote>
Will respond to this when one comes in, and did do the test and they passed.
BTW
How do I change which directory [server] it reacts to. I take it this is the AD server that responds to the outlook client, yet in exch it is pointing to another server. e.g Exch Org points to server1, OL2007 directory points to server2.
Right now it says e.g Exch & server2 how to change it to Exch & server1 [which holds FSMO roles etc]

<quote>From my guess, if you've disabled Outlook Anywhere and this is occurring on your inside network, then it's either got to be a DNS issue, a certificate issue, or incorrect credentials.</quote>
Disabling Outlook anywhere made no difference, it is inside the network.

DNS servers I have 2 Both say they are SOA Primary Server.
Both AD intergrated, and both set as primary Zones.
Yet there are differences in the Foward lookup zones, e.g our one office shows up in the dnsmgmt on one server but not the other.



<b>Exch event log error</b>
Type: Error
Event Source: MSExchangeTransport
Event Category: TransportService
Event ID: 12014
Date: 22/10/2008
Time: 7:18:35 AM
User: N/A
Computer: SERVERNAME
Description:
Microsoft Exchange couldn't find a certificate that contains the domain name SERVERNAME.company.com in the personal store on the local computer. Therefore, it is unable to support the STARTTLS SMTP verb for the connector Outgoing SMTP with a FQDN parameter of SERVERNAME.company.com. If the connector's FQDN is not specified, the computer's FQDN is used. Verify the connector configuration and the installed certificates to make sure that there is a certificate with a domain name for that FQDN. If this certificate exists, run Enable-ExchangeCertificate -Services SMTP to make sure that the Microsoft Exchange Transport service has access to the certificate key.

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

I read this article

http://support.microsoft.com/kb/555855

<b>Now which one is correct</b>

Thumbprint Services Subject
---------- -------- -------
801C14918047AABC731B33C048A5132BE54854D1 IP.W. E=no-reply@company.com, CN=server.company.com, OU=server.comp...
4EA345CC1A4B2DCD9747FCDDA24AEA6A6AE7422B ..... E=exchange@company.com, CN=Company Name Exchange, OU=NameOfOU...
8A05837A3DC93AD845527B499ABC0561A1523B7E IP..S CN=server

Thanks for responses so far.

 

[Zelandakh]

Do you have autodiscover entry in DNS?

 

[mingtmak]

Do you have your exchange servers set as Global Catalog servers?

- Jon

 

[Zelandakh]

That would imply they would have to be DCs.

 

[GrimR]

Do you have autodiscover entry in DNS?
I never added anything. Should I have, auto discovery works fine.
Not a GC server, as it is a member server as Zelandakh implied.

 

[GrimR]

- Check connection status (hold ctrl key and right click outlook icon). Are both MAIL and Directory connections disconnected?

On the latest machine,
Status shows, Yes all disconnected.

Reset the password in AD, told the box another 20 times, by using the type password on the icon, then it stopped.
Will see for how long.

 

[GrimR]

I believe the answer is to bypass the proxy in internet explorer Lan settings for your domain. E.g. add *.yourdoamin.com.

Been working for the last 3 hours with no password prompt.

 

[Zelandakh]

Do you mean bypass proxy server on the Connections/Network settings or add *.yourdomain.com to the Trusted Sites in IE?

 

[GrimR]

IE -> Tools -> Internet Options -> Connections -> Lan settings -> Advanced - Do not use proxy for address beginning with:

 

[Zelandakh]

Thanks for the clarification. Probably the other way would work too - you can GPO either of them.