We use a softdialler for outbound campagins and we have made changes to our CLI presentation recently that has caused a small problem. Previously the Agent receiving the call from the dialler would get the customer number displayed on their console but now it is displaying the Agent station instead. I know changes were made to the trunks but I am not sure what exactly as I was not involved.
We are on Avaya CM 3.1 with Callmaster V phones, Avaya Sorftdialler 4.1. What controls the agent phone displays for calls?
Here is a copy of page 3 of the trunk that the dialler uses, I think it is a setting in here that might have been changed?
TRUNK FEATURES
ACA Assignment? n Measured: both Wideband Support? n
Maintenance Tests? y
Data Restriction? n NCA-TSC Trunk Member:
Send Name: n Send Calling Number: n
Used for DCS? n Send EMU Visitor CPN? n
Suppress # Outpulsing? n Format: public
Outgoing Channel ID Encoding: preferred UUI IE Treatment: service-provider
Replace Restricted Numbers? n
Replace Unavailable Numbers? n
Send Connected Number: y
Network Call Redirection: none Hold/Unhold Notifications? n
Send UUI IE? y
Send UCID? n
Send Codeset 6/7 LAI IE? y Ds1 Echo Cancellation? n
Apply Local Ringback? n US NI Delayed Calling Name Update? n
Network (Japan) Needs Connect Before Disconnect? n
We are on Avaya CM 3.1 with Callmaster V phones, Avaya Sorftdialler 4.1. What controls the agent phone displays for calls?
Here is a copy of page 3 of the trunk that the dialler uses, I think it is a setting in here that might have been changed?
TRUNK FEATURES
ACA Assignment? n Measured: both Wideband Support? n
Maintenance Tests? y
Data Restriction? n NCA-TSC Trunk Member:
Send Name: n Send Calling Number: n
Used for DCS? n Send EMU Visitor CPN? n
Suppress # Outpulsing? n Format: public
Outgoing Channel ID Encoding: preferred UUI IE Treatment: service-provider
Replace Restricted Numbers? n
Replace Unavailable Numbers? n
Send Connected Number: y
Network Call Redirection: none Hold/Unhold Notifications? n
Send UUI IE? y
Send UCID? n
Send Codeset 6/7 LAI IE? y Ds1 Echo Cancellation? n
Apply Local Ringback? n US NI Delayed Calling Name Update? n
Network (Japan) Needs Connect Before Disconnect? n