Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Dialler call display on Agent Phone

Status
Not open for further replies.

dvdlots

Technical User
Apr 6, 2006
48
IE
We use a softdialler for outbound campagins and we have made changes to our CLI presentation recently that has caused a small problem. Previously the Agent receiving the call from the dialler would get the customer number displayed on their console but now it is displaying the Agent station instead. I know changes were made to the trunks but I am not sure what exactly as I was not involved.

We are on Avaya CM 3.1 with Callmaster V phones, Avaya Sorftdialler 4.1. What controls the agent phone displays for calls?

Here is a copy of page 3 of the trunk that the dialler uses, I think it is a setting in here that might have been changed?

TRUNK FEATURES
ACA Assignment? n Measured: both Wideband Support? n
Maintenance Tests? y
Data Restriction? n NCA-TSC Trunk Member:
Send Name: n Send Calling Number: n
Used for DCS? n Send EMU Visitor CPN? n
Suppress # Outpulsing? n Format: public
Outgoing Channel ID Encoding: preferred UUI IE Treatment: service-provider

Replace Restricted Numbers? n
Replace Unavailable Numbers? n
Send Connected Number: y
Network Call Redirection: none Hold/Unhold Notifications? n
Send UUI IE? y
Send UCID? n
Send Codeset 6/7 LAI IE? y Ds1 Echo Cancellation? n

Apply Local Ringback? n US NI Delayed Calling Name Update? n

Network (Japan) Needs Connect Before Disconnect? n
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top