I need to receive more information from my customer on what he is actually dialing, but they are complaining that when they dial out, if they pause to look at what number they are dialing, 5 seconds is what I am hearing, it will give them a fast busy.
The system is setup up with all 16 channels assigned on the T-1, Hybrid mode. I do have a disallowed list setup and I am wondering if when they pause to look up the final digits of their number, it is busying out because of the disallowed list. Standard disallow, 900,0900,1900,etc.
I have looked in all section of the PC Admin and through all of the Partner documentation with no luck.
Any help or input would be appreciated.
D
The system is setup up with all 16 channels assigned on the T-1, Hybrid mode. I do have a disallowed list setup and I am wondering if when they pause to look up the final digits of their number, it is busying out because of the disallowed list. Standard disallow, 900,0900,1900,etc.
I have looked in all section of the PC Admin and through all of the Partner documentation with no luck.
Any help or input would be appreciated.
D
