Dialing just an "8" instead of "802" SOLVED 2

[Merbac]

Panasonic NS700

Has anybody found a way to dial just an "8" to access a different pool of lines instead of "802". They want to dial a "9" to dial from one OPX line and an "8" to dial from another OPX line. I am trying to possibly build a routing plan (like Nortel) that if you press "8", it will automatically dial "02" after. Thanks.

 

[94astro]

You should be able to do this in Quick Dial. You would have to delete 8 from the features numbering plan, then go to Quick Dial, make 8 dial 802.

 

[Merbac]

Thanks for your reply 94astro. I changed the Trunk Group Access from 8 to blank (2,6,1, Features Tab) and then added 8 to dial 802 (2,6,1,2). I made all the lines Trunk Group Number 2 for testing purposes (10,1) and I am getting a reorder tone.

 

[obtsystems]

if you delete 8 as pickup trunk group then getting 8 to dial 802 will get a reorder tone.

if you enter #8 as the trunk access code, you can then get 8 to dial #802 which will pick up trunk group 2

 

[Merbac]

You guys are outstanding! I really appreciate your time and efforts, works like a champ!