Dialing issue in remote office.

[schupp]

We have remove 6 Polycom IP phones from one of our remote offices and installed 6 4620SW. There is a point-2-point circuit connecting the two offices.

They are getting calls with no problem.
The calls roll to voicemail with no problems.
They can call any extension on the network with no problems.

Here is a problem -
When they make a call something inserts digits 580 in front of the number they are dialing. I checked ARS and they are going out the same route as my phone does when I call the same number. I logged my phone in on one of there phones and something inserts 580. I talked to the network people here (they hate and do not understand VoIP, thinks it should be separate from network) and they said they made a couple changes (big secret as to what) and it should be working now.

It is still not working after a month of networking dinking around.

Avaya says PBX is fine (cost $250) and they could do a network analysis and fine what is causing this (cost $3800 per site, x2).

Can anyone guide me as to where to look either on the network in layman terms?




Thanx
S. Chupp
ACA

 

[98Converter]

What's a list trace show you?

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[schupp]

I traced my station making the call to my cell phone from the main site and the call went out.

time data
09:24:58 active station 11727 cid 0x8d5
09:25:05 dial 91713298 route:ARS
09:25:05 term trunk-group 25 cid 0x8d5
09:25:07 dial 97132988896 route:ARS
09:25:07 route-pattern 20 preference 1 cid 0x8d5
09:25:07 seize trunk-group 25 member 30 cid 0x8d5
09:25:07 Setup digits 7132988896
09:25:07 Calling Number & Name NO-CPNumber NO-CPName
09:25:07 Proceed trunk-group 25 member 30 cid 0x8d5
09:27:14 idle station 11727 cid 0x8d5


Made the same call from the remote site using my extension

time data
10:10:28 active station 11727 cid 0x1a44
10:10:35 dial 971329888 route:HNPA|ARS
10:10:35 term trunk-group 25 cid 0x1a44
10:10:35 dial 97132988896 route:HNPA|ARS
10:10:35 route-pattern 20 preference 1 cid 0x1a44
10:10:35 seize trunk-group 25 member 34 cid 0x1a44
10:10:35 Setup digits 5807132988896
10:10:35 Calling Number & Name NO-CPNumber NO-CPName
10:10:35 Proceed trunk-group 25 member 34 cid 0x1a44
10:10:39 idle station 11713 cid 0x1a44


Thanx
S. Chupp
ACA

 

[p08757]

Do a display route-pattern 25 and look for 580 under Inserted Digits.

 

[spunkysus]

Displ trunk 25

 

[spunkysus]

My bad trunk 25 would be for incoming insertion and deletion ,however it look like you should be looking at the rout as p08757 suggested.

 

[schupp]

No insert digits in any of the route patterns

Same station
Same route Pattern
Same trunk group
Same CLAN card


Different IP address
Different VLAN



Thanx
S. Chupp
ACA

 

[telecomturner]

Your site 09:25:05 dial 91713298 route:ARS

remote site 10:10:35 dial 97132988896 route:HNPA|ARS

Try changing the call type in the ars table, I would say it is not the network. One site is using ARS, the other is
HNPA|ARS.


ARS DIGIT ANALYSIS TABLE
Location: all Percent Full: 21

Dialed Total Route Call Node ANI
String Min Max Pattern Type Num Reqd
13602437382 11 12 deny natl n
1610 11 11 p4 natl n
18002152223 11 11 deny natl n
18002347863 11 11 deny natl n