we have a problem that a customer has lots of contacts in outlook with just the telephone number the call manager is set to dial 9 for a outside number editing the modem rules to insert 9 dosnt seem to work?? is it because the numbers are not stored in the international number format eg 44
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dialing from outlook
- Thread starter madasahat
- Start date
For me getting the Dial from Outlook to work is a PAIN! sometimes it does work and sometimes it does not. Below is a list of procedures to follow;
1. Log on to the Call Manager and select “Application”, then Install Plugins.
2. Select “Cisco Telephony Service Provider”, and select “Run”. (You can also save the file, and then run the file from your saved location).
3. You will be presented with a Wizard, and you may get a security warning. If so, just click “Run”.
4. Click Next, and proceed to accept most defaults, select the appropriate language, and no to multiple instances. Restart your computer after the install.
5. After reboot, go into your control panel, and select the “Phone and Modem Options”.
6. Here you may edit your default locations to accommodate your dialing needs. For example, if you need to dial a 9 before dialing the number, then you can set this up. After completing this, go into the “Advanced” tab.
7. Under “Advanced”, you should see multiple providers listed, and one of them should be “Ciscotsp001.tsp” Double click this. Go to the “User” tab, and put in your user info.
8. Go to the “CTI Manager” tab, and put the appropriate IP address for the call manager under the IP Address field., and the backup options should be none. (You could put the other CCM IP address there if running a PUB/SUB environment.)
9. Log back on to the Call manager, and go into the User/Global Directory, and search for your user name.
10. After either locating, or creating a user name, make sure that “Enable CTI Application Use” is selected, then click on “Device Association” on the left hand side of the screen.
11. If there are no devices listed, then you will need to associate your phone or communicator with your ID. Under “Available Device List Filters”, do a search for either your directory number, description, or device name. Once that device appears down below, click in the box next to the appropriate device, and click “Update Selected”. Call Manager configuration should now be complete.
12. Open Outlook, and go into your contacts. Right click a contact and select “Call contact”.
13. Select “dialing options” at the bottom, and at the bottom, where it says “Connect using line”, and click on the arrow on the right side. You should see the phone you previously associated with your ID. (You may have several listed depending on how many lines you associated with your ID). If you do not see any of those lines, select H323. Select close, the repeat this process again selecting your lines once available.
14. Setup should now be complete. You can right click a contact, and call contact and “select call”., and your phone should go off hook and dial the number.
Dallas, Texas
Telecommunications
CCNA, Net+
Working on MCSA, Convergence+, CCVP
1. Log on to the Call Manager and select “Application”, then Install Plugins.
2. Select “Cisco Telephony Service Provider”, and select “Run”. (You can also save the file, and then run the file from your saved location).
3. You will be presented with a Wizard, and you may get a security warning. If so, just click “Run”.
4. Click Next, and proceed to accept most defaults, select the appropriate language, and no to multiple instances. Restart your computer after the install.
5. After reboot, go into your control panel, and select the “Phone and Modem Options”.
6. Here you may edit your default locations to accommodate your dialing needs. For example, if you need to dial a 9 before dialing the number, then you can set this up. After completing this, go into the “Advanced” tab.
7. Under “Advanced”, you should see multiple providers listed, and one of them should be “Ciscotsp001.tsp” Double click this. Go to the “User” tab, and put in your user info.
8. Go to the “CTI Manager” tab, and put the appropriate IP address for the call manager under the IP Address field., and the backup options should be none. (You could put the other CCM IP address there if running a PUB/SUB environment.)
9. Log back on to the Call manager, and go into the User/Global Directory, and search for your user name.
10. After either locating, or creating a user name, make sure that “Enable CTI Application Use” is selected, then click on “Device Association” on the left hand side of the screen.
11. If there are no devices listed, then you will need to associate your phone or communicator with your ID. Under “Available Device List Filters”, do a search for either your directory number, description, or device name. Once that device appears down below, click in the box next to the appropriate device, and click “Update Selected”. Call Manager configuration should now be complete.
12. Open Outlook, and go into your contacts. Right click a contact and select “Call contact”.
13. Select “dialing options” at the bottom, and at the bottom, where it says “Connect using line”, and click on the arrow on the right side. You should see the phone you previously associated with your ID. (You may have several listed depending on how many lines you associated with your ID). If you do not see any of those lines, select H323. Select close, the repeat this process again selecting your lines once available.
14. Setup should now be complete. You can right click a contact, and call contact and “select call”., and your phone should go off hook and dial the number.
Dallas, Texas
Telecommunications
CCNA, Net+
Working on MCSA, Convergence+, CCVP
- Status
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