Dialing delay

[Reedler]

We recently changed our # to get an outside trunk from 9 to 6. Since then you dial 6 + your outside # and there is a long pause before it actually dials. Before it dialed instantly. Any help much appreciated.

 

[Westi]

release of the system and the type of trunks would be good to know

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[Reedler]

Sorry, here are the specs that I know of. We are running IP Office Version 6.0 (07). Not sure what type of trunks we have. I am pretty new to this so you may have to be pretty detailed.

 

[amriddle01]

How did you change the number from 9 to 6? Trunks is what lines you have i.e analogue lines or ISDN or SIP trunks.

ACS - IP Office Implement

 

[Reedler]

I believe I fixed it. In IP office mgr, I opened System and Telephony tab. The dial delay was set to 10 so I changed it to 1. Seems to be working now. If this is not correct please let me know. Thanks for the quick responses.
Westi, you are the one who gave me the procedure on how to change outside line access. Thanks for you help again.
Here it is.
open IP Office Manager program
retrieve a configuration from the phone system
change the shortcode 9N blablabla to be 6N or 7N blablabla
save the configuration with a merge

 

[Reedler]

Sorry guys that didn't fix it. That was the wrong delay.

 

[Westi]

I remember that one
I would not use 1 second as it is very short,
the dial delay specifies how long the system waits until it thinks the number is complete, I usually use the default 4 seconds because if you have to look the number up while you are dialing 1 second will time out very quick.
the shortcode should not have changed the dial delay timer so that must have happened on a different occasion



Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[Reedler]

Yeah, I have taken a look at everything else I can think of. I still have the problem. It takes 10secs after you dial an outside line for it to start ringing. Never was like that before. Not sure where else to go from here.

 

[h382]

How many digits do you dial? If you dial 10 digits all the time you could put this in ARS

Code: xxxxxxxxxx
Number: N
Feature: Dial

If you use a 1 all the time, just add a 1 before the x's..

You can make this as granular as you need it, but this will send the call out as soon as that 10th digit is dialed.

 

[amriddle01]

@h382, be careful on that as if you make that shortcode when someone dials the shortcode to change their forwarded number it will match before they finish and try dialling out whatever they have entered.

ACS - IP Office Implement

 

[h382]

Being that they are on 4.0, I would assume they are using ARS and dialing a 9 for outside access, so the shortcode for changing the forwarding number should not be affected.

Unless I am just overlooking something. I haven't had an issue normally with this. Of course I have a button setup for Call Forwarding All, so there is no need to dial the *07*N# shortcode.

 

[amriddle01]

I never noticed the ARS part, if you put it in ARS then your'e ok, I had a customer who thought they knew everything make the mistake of putting it in system shortcodes that's all.

ACS - IP Office Implement

 

[Reedler]

H382, we dial 7 and 10 digits. This only happened after I changed our outside line access to 6 instead of nine using the procedure above.

 

[h382]

So, when you changed your access number from 9 to 6, you changed it in the short codes?

Under short codes, what does your shortcode for the number 6 look like?

 

[Reedler]

Ok, I have three sixes so here are all three. Yes, did change many of my short codes. I'm sure it is possible I missed something.
6N Dial N 51:Main
**6 Dial . 99
*06 Forward On No Answer Off 0

 

[amriddle01]

What's in ARS under 51?

ACS - IP Office Implement

 

[Reedler]

Sorry, I type errored the 51:main it is a 50:[9]. Under ARS I have [9] and Main.
Under the [9] I have ARS Route ID 50
Route Name [9]
Dial Delay Time System
In Service Checked
Time profile None
Secondary Dial Tone checked with SystemTone
Check User Call Barring is checked
Out of service route none
Out of Hours Route none
Code 11 911 Dial Emergency
911 911 Dial Emergency
N; N Dial 3K1
1N; 1N Dial 3K1
0N; 0N Dial 3K1
xxxxxxxxx N Dial 3K1
1800N; 1800N Dial 3K1
1888N; 1888N Dial 3K1
1877N; 1877N Dial 3K1
1866N; 1866N Dial 3K1