Dialing contacts direct from a phone

[nickoedwards]

Hi,

We have an IP Office 406 with 5410 handsets. We have account customers and in the contact directory we've added their account numbers before the name. Ideally, I like to dial the account number of a customer and it dial their telephone number. The account number is always 4 numbers long. So by dialing 1701 the system would automatically dial their telephone number.

Is this possible?

Nick.

 

[MattRutter]

Yes, but not using the directory..

Create a short code 1701, Dial, Number

Matt

 

[Westi]

just ensure that you do not have extensions that start with 170 or 17 otherwise the internal calls will take priority.

Joe W.

FHandw., ACS

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