Dialing a Music Loop from outside

[MicheleAnn716]

We currently have a trunk set up so that an internal user dials an ACOD and can listen to the tv on the trading desk. How can I set it up so that the trunk can be dialed into from the outside...essentially, I want to give it a DID but still keep the ACOD for the internal users

 

[bigindian65]

maxp 1 ACDN

NCFW - to acod

give dnb of acd dn to said users.

Mato' Was'aka

 

[telecomPA]

i like bigindian's idea. u could also try adding an entry in IDC and send it to the existing internal ACOD.

there may b a limitation by sending it to an ACOD instead of to a set, but it's worth a try since it's so easy.

 

[johnpoole]

might need to use disa for that... it's about the same as dialing in and getting dial tone back.. there is a lot of places that block trunk to trunk in the database.. back when ld was 3 bucks a minute, hackers were a major problem... how many people need this service from outside? i've seen a digital set used with auto answer used for a simular app... you'll get very low quality audio if you do that way

john poole
bellsouth business
columbia,sc