Dialer & Meridian on PRI connection Issue

[rajdhani]

We have an issue with Meridian & Conversations MMS dialer .
Agent audio links are on PRI ,only last protocol worked was Swis.( Tested out all the protocol in meridian but only swix protocol worked)

Issue is Ist 15 channels are working fine but from 16th to 23 channel voice is not going through.

Does anybody have this type of setup of conversations & meridian on a PRI link at the agent audio level.If so please provide the details of protocols set on converstions & on meridian.

 

[johnpoole]

not a clue, not enough detail for me to pick up the mms conversion dialer comparison.. but because it's working on what would be normal stations ports 0 to 15, might find a param that limits the service to one card, that card being defined to the station card as opposed to the pri (0-23) card. that is a monday morning shot in the dark, not having the a mms interface can't help past that thought

john poole
bellsouth business
columbia,sc