Dial-up User can't connect! 1

[Drachenhunter]

Hello,

I do tech-support for an internet service provider and one of our users is haveing a problem that is baffeling me:

They are a new user and just signed up yesterday. Everytime they try to connect they get disconnected from the server, I tried dialing in using her information to see if it was a problem with our radius server, I got in just fine. I had her delete the dialer and set up a new one(incase the dialer was programed wrong in creation(she has windows 95 if that helps) and she still got the same error. does she have a problem with her dail-up networking? or could it be something more simple? Thanks for any advice.

Cody

 

[InnoTech]

have you made sure she is disabling call waiting? also, are they authenticating on your server? does the "connection" ever say they are really connected? if so what type of modem do they have and what type of servers do you have (ie X2, K56flex, V90) you may want to try a modem string. have you talked to them about line noise yet?

 

[Drachenhunter]

No she Never shows up on our server. I beleve she has the standard 56k v.90 modem. The line seemed fine while we were talking. I wouldn't think call waiting would be a problem because she always get the "disconnected from the computer you dialed" message just seconds after it starts trying to verify her, all of her settings are correct. I'm going to go in and make sure her modem is configured properly and see if that's where the problem is. If you have any more ideas I'd love to hear them. Thanks


Cody

 

[InnoTech]

after it gets that error message it should also give an error # and a brief explaination such as "The server you are dailing into does not accept a network request" or something. i would check the connection settings like you said and make sure she only has "enable software compression" and "tcp/ip" checked. either way it sounds like the DUN or modem properties should be checked. I'd try disableing V90 first to see how that works.

 

[Drachenhunter]

Sorry if this is a stupid question but how would I disable the V90 in windows 95?

 

[InnoTech]

thats ok. to disable v90 you would need add a modem string in the settings. to do so do the following.

- Go to My Computer,
- then to Dial-Up Networking,
- Right click on your connection icon, & select Propeties (or highlight the icon and goto File then Properties).
- Click on the Configure button at the bottom of that screen
- Then click on the Connection tab.
- Then click on the Advanced button.
- You will see an extra settings box on this screen. This is where you can put the init string.

depending on the type of modem is what string you put in. try on of the following

-v90=0
n0s37=13
+MS=K56,0

one of those would cover about 3/4 of the modems out there. let me know if that works or check the type of modem and refference the site:

http://www.modemhelp.net/quickref.shtml

hope it helps ya!!!

 

[DavidDCSA]

Some troubleshooting suggestions:
1. Make sure the DUN connection is using only the TCP/IP protocol (In the properties sheet, select "server type" , then deactivate the NetBEUI and IPX/SPX Compatible check boxes).
2. Make sure the correct flow control (RTS/CTS or XON/XOFF) is selected.
3. If the ISP requires disabling the DTR signal, use a modem command to deactivate it (on many modems it's &D0)
4. Turn on event logging for the modem and look for an event logged there giving the reason for disconnect.

 

[ehari]

ok now i checked "record a log for this connection" option.now where do i see the log.?? AOL Tech

 

[InnoTech]

you can go to

control panel> modems> select modem> properties> connection tab> advanced button> view log button!! i bet you seen it before but didn't realize it. ;-)

 

[Comtech]

Has she upgraded 95 to MS DUN 1.3?
You could have her put S10=50 in the extra settings box, to keep connected just that much longer, see if it completes the handshake or not. Increase to S10=254 if needed. S10=255 will stay connected, even if no data is flowing, so that's pointless. Cheers,
Jim

http://members.cnx.net/reboot/

 

[Leigh26]

Does she connect thru a connection shortcut or IE? In 95 shortcuts are a good idea.

Leigh

 

[ehari]

i usually do a S10=255 S25=255 ! AOL Tech

 

[MaxPipeline]

What type of RAS do you use? Chances are if they are hitting the RAS you should be able to see it hit the RAS and if the call gets dropped your RAS most likely has some sort of debug mode where you can view cause codes. This may give you some clues. If your RAS is utilizing PRI lines (ISDN signalling) then you whould be able to view ISDN cause codes.

My experience has been most likely the user has some incompatibilty issue with the modem and your RAS. Considering she has Win95, her PC may be quite old. Her modem may not necessarily be a V.90 and I wouldn't presume so.

 

[HighTechGeekGirl]

If the modem completes negotiation, the next thing to look at is clients and protocols. By default Win 95 does not normally install Client for Microsoft Networks or TCP/IP.
If these are not there then you probably won't see the hit in your server logs if you search by their access ID. Many times TCP/IP just needs to be uninstall and reinstalled.

Regarding S10=xxx: This is the time that must lapse for the system to determine that it has indeed lost the carrier.
This seldom fixes a disconnect issue, it just prolongs the notification. Through experience I have found that s10=254 (as a rule of thumb I never set it to 255) seems to be more useful where phonelines have static. In these cases the server is still online and when the static passes the carrier is still there.