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dial up disconnecting

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tnodine

IS-IT--Management
Dec 12, 2001
21
US
I have a user that is using earthlink to dial up to the internet on a new dell laptop inspiron 1100. After the machine dials out, it verifies username and password, and then shows Connected at whatever baud rate. About 15-20secs later the connection drops, and a error message displays showing:

Earthlink Connection Failed. Auto Redialing in XX seconds.

it then begins a countdown. It connects again, and then does the same disconnect as before. It shows OK, Cancel or More Information buttons, but when you click on more information, it shows NO MORE INFORMATION AVAILABLE.


Could this be Line noise? Driver update needed? (its a brand new dell laptop). Any suggestions anyone may have is appreciated.
 
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