Dial tone incoming roll over problem on Norstar

[pccsipoffice]

I have a customer that is using a 0x32 Norstar. I am posting this because I will be meeting the dial tone provider
this afternoon at the site to determine what is happening to their calls. 2 lines are in a roll over group on incoming
calls. A employee call forwards the first line to his cell after hours. For some reason the calls coming in on line
one are SOMETIMES rolling to line 2 even if line one is idol. The vendor has moved his number to a different output on
his equipment to see if that helped. I moved line 1 to a different line port on the Norstar. I measured the dc voltage
on the lines as -43 dc volts. Typical voltage from an idol line should be -48 is this a problem? I tested the line off the
equipment with my test set and it came in one line one every time. Is low voltage from the providor to blame?
Thanks for the help.

 

[allworxguy]

It often depends on the CO. Some will only forward one at a time.

Marv ccna

http://www.telemarv.ca

 

[pccsipoffice]

The forwarding of the calls on line one is done with a Norstar feature code. The problem is that line one is rolling to line 2 when one is idol it should not do that.

 

[Multimedium]

You are probably talking about Line Redirection (Feature 84).

There are a number of reasons why calls could be coming in on line 2. It could be as simple as the caller dialing the number for line 2. It could also have to do with how the CO routes the calls on the lines.

Since you can't be sure that calls will always arrive on line 1, you should set up Line Redirection so that any call coming in on any line gets forwarded. To do so, you need to redirect all the lines that can receive calls, and not only the first line. These calls need to be redirected on a line pool that includes all lines.

 

[pccsipoffice]

I am in total agreement with you Multimedium. I instructed the customer to redirect lines on both. I don't believe that they are loosing any
calls and likely it is how the C.O. is routing them.
Thanks.