Dial "9" access doesn't work 1

[PhoneTechMan]

We've just cut over a PRI to a customer site. At first the users could dial 9 to get an outside line, but now it's not working properly and they have to dial the pool group number to get an outside line. I've made the change in the ARS table by adding 9 in the other digit entry, but it's still not working. Any suggestions are greatly appreciated.

 

[TouchToneTommy]

Is that pool group number in the ARS tables?

 

[PhoneTechMan]

Yes, the pool group number is 890 and is in the ARS table. Tables 17 & 18.

 

[franke]

Assuming that your call-by-call routing tables are correct, that the PRI is now your primary means of out calling and that by dialing 890 you can complete a call to the PSTN-- It is not necessary to put a '9' in additional digits (this is generally only useful in a centrex environment where the customer does not want to dial the second '9'). Make sure however that trunk group 890 is the FIRST entry in your default tables as well as any additional tables that may have been created (do a print of ARS to verify all existing tables). If you did not keep any copper lines, be sure to remove TG 70 from all routes. You will also need to create a route table to handle E-911 calls (these calls are routed to TG 70 and the default table cannot be changed). It's a good idea to always have 1 copper trunk should the T1 ever go down.

 

[PhoneTechMan]

OK, everything that you mentioned is correct: the PRI is the only means of dialing out and receiving calls, and I've put 890 as the first group in the route tables. So what you're saying is that I should remove "9" from the additional digit entry AND remove TG 70 from the tables also. So, I need to create a new table for 911 calls also? And, the users should be able to go off hook and just access an outside line, or go off hook and dial "9" to get an out side line?

 

[franke]

That is correct. Let me add, you must be in 'Hybrid/PBX' mode in order for ARS to work. If they are operating in key mode and renumbered Pool 70 to '9', you must renumber '9' back to 70 and then renumber the ARS Access Code back to '9'. You can then change the mode to 'Hybrid/PBX'. Hopefully, they are already in this mode, though.

 

[PhoneTechMan]

OK, I think this clears it up. They are operating in Hybrid/PBX mode, as they had copper DID trunks before. So I should make sure the ARS access code is '9' for pool 890, as well as create a new table for the 911 access. One other question: I've remote accessing this site by having someone there transfer me into the switch. Can I take a DID number over the PRI to use as a remote access line? They have plenty available. Thanks for all your help.

 

[franke]

O.K....
1. DO NOT renumber Pool 890 to 9. '9' is a feature access code for ARS
2. DO make sure that Pool 890 is the first point in all your ARS tables. If you no longer have copper lines, remove their pools from the tables.
3. DO NOT insert any additional digits in the tables.
4. DO create a new table for e-911 calls. If you no longer have copper lines, your customer will not be able to dial 911, leaving YOU & the Customer open for major lawsuits.

For the remote access, assign a DID number to a spare analog port, run a patch cord from the analog port to a spare loop-start port. Program the loopstart port for 'dedicated' remote access. Be sure to assign a barrier code (password) to the remote access connection.

 

[PhoneTechMan]

Franke:

Thanks for all of your help! Everthing is working fine now, and the only thing left is to build the new table for the e-911 calls. This has been a pretty good, as well as interesting learning experience. Thanks again.

 

[TouchToneTommy]

Actually, since you have DID numbers, simply renumber the Remote Access Code to one of those DID numbers. Assign a Barrier Code for Remote Access. When you call the DID number, it will answer with a stutter dial tone, enter the Barrier Code, then enter *10 to transfer to the modem.

 

[franke]

thicks70- always glad to help.

TT Tommy- Sounds like an interesting idea for a stand-alone system, but wouldn't it bugger things up on networked switches?

 

[TouchToneTommy]

"TT Tommy- Sounds like an interesting idea for a stand-alone system, but wouldn't it bugger things up on networked switches?"

No, just renumber the Remote Access code to something within the range and put it in the UDP routing tables. Connect your modem to an analog port. Dial *10 to connect to the local switch, or dial "[remote access code],,,,[barrier code],*10" to connect to the remote switch.

(Just got done doing this with a pair of Magix's and a point-to-point T1)

 

[PhoneTechMan]

Guys: Again thanks for all your help, but I have one more question. I've put in the new table, but not quite sure that it's correct. I've got it in table #16, to absorb the 9 and 911 in the other digits entry. I know from reading that you change the default table. But, do I have this set up right, or at least in the right ballpark? Thanks in advance.