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Dial "9" access doesn't work

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PhoneTechMan

PhoneTechMan

Programmer
Jun 4, 2002
501
US
We've just cut over a PRI to a customer site. At first the users could dial 9 to get an outside line, but now it's not working properly and they have to dial the pool group number to get an outside line. I've made the change in the ARS table by adding 9 in the other digit entry, but it's still not working. Any suggestions are greatly appreciated.
 
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I think your in the wrong forum... Matt Wray
CCNA, MCP
mwray77518@yahoo.com
 
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