Dial out not working correctly

[jjdad]

Hello to all.

I have a IP500v2 running 9.0 with 12 POTS lines and 40 extensions and VM Pro.

Everything has been working great for the past year.

Normal dial out procedure is to dial 9 + ten digits (US)

Today an office that has five extensions can't dial out like that anymore. If they dial 9 + ten digits they get a recording from the phone company saying they need to dial ten digits.

However, they CAN dial out using seven digits.

The rest of the 35 extensions can dial out 9 + ten digits AND they can dial out just using seven digits as well.

These five that can't dial out properly are in a incoming hunt group.

All of the 12 POTS lines are in Group 0

NO programming changes have been made that I am aware of.

Any suggestions??

THANKS!

 

[amriddle01]

Trace a call that works and a call that doesn't, both to the same number and look at the difference in the trace

 

[Westi]

they may have a shortcode in the users that adds automatically the area code

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[mforrence]

Either Monitor or System Status should show you the score here. If trunks are analog, then there just isn't much to diagnosing - put a test set on the line to super-confirm the digits going out.

 

[joe2938]

I think West is spot on here, look at their user/short code and see if their is an entry