Dial Out from Cordless (analog) handset 4

[bprogrammer]

I have an Avaya IP Office 500 V2 with 1 1416 digital station and 1 cordless phone and 1 phone line plugged into a combo card. I have line 1 programmed on digital station and I can grab line 1 and place a call. How can I place a call from the cordless phone? It has a dial tone but will not call out. Gives 4 fast beeps after dialing number. These are local calls.
Under extensions tab and extension 107 (analog) I have standard analog phone selected. What am I missing for how to be able to dial out from cordless phone?
Thanks in advance for any help.

 

[Telecomboy]

Try dialing 9 for an outside line. The analog station is probably grabbing intercom dialtone.

 

[bprogrammer]

I think that I need to program a short code to grab a line. When I dial 9 from my analog handset or digital handset it does not grab a line. I have line 2,3 and 4 out of service as there is only 1 line available. Only can call out from digital handset when I press line 1 first. How do I program that short code to grab a line? any idea?

 

[Westi]

9N
dial
N
ARS number


TBH you need some serious training if you don't know this.
So either you are a customer trying to save money or usually work on a different product line. Please tell me it is the latter.


Joe W.

FHandw, just expired ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[bprogrammer]

@ Westi, first I am humble and able to ask for help when I need it. I am not a customer and I do lots of programming, just not every day and I am for the most part self taught. I have never had official training and therefore my question may seem dumb but I'm not afraid to ask. That being said I greatly appreciate your help and will try this. I am kind of a customer as I bought this system for my home with the intent to be able to use it as an aid for learning. I have the incoming call route going to AA so will be happy to have no more robo calls as it was getting ridiculous the quantity even though on the dnc registry. I will add this short code and test. Thanks again. (The Rookie)

 

[bprogrammer]

I figured it out. Actually had nothing to do with the short code. The line group id was set to 1 by default. I'm not 100% sure how all that works but I set it to 0 and saved it. Works as it should now grabbing a line. Thanks for the help.

 

[critchey]

Sorry but I agree with Westi if you don't even know the 9N shortcode you need some serious training on this product. That is basic day 1 stuff anyone should know and understand.

Line group ID will NOT be set to 1 by default unless you upgraded from basic to standard. If you started in standard then someone changed it and you should know what that line group ID means. You also should not be using line appearances and based on the button programming you should understand why your 1416 is going offhook to a line instead of an intercom.

 

[bprogrammer]

Ok. I am sorry that I didn't know that stuff. I will work harder on my self training. Advice on training resources would probably be more constructive than telling me how dumb I am but no worries. I have somehow never needed this information in the 8 years that I have programmed IP office successfully. Like I said for those who can not or choose not to read, I am self taught. Have not had formal training and do quite well without. Have posted on here a few times but don't need help often. Not feeling real great about this forum at this point. Shame, has always been a positive experience in the past. I'm always willing to learn and respect those with more knowledge than I have but kindness is still in play even for those who already know everything.
No response needed. I already fixed it myself unless you have something helpful to add.

 

[Pepp77]

The reason these types of responses come is because this is a forum for technical people trained on the products to help others, it isn't designed to be used instead of a support contract with a competent maintainer. Also if you have been working on the IPO for 8 years (only 2 less than myself) then you should really have known about line appearances vs call appearances for about 7.99 years!

| ACSS SME |

 

[budbyrd]

You might want to give the guy a break. He has a system with two phones. Personally think the formal training is a joke, unless you have zero previous experiance with phone systems, much like the cert tests that have little to do with the reality of installling and maintaining the system. I have learned more in the last 15 years by trail and error, crash and burn, a working through recovery.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[bprogrammer]

Well said budbyrd. I don't mind the condescending remarks. My clients are happy with their service and That is what counts. I love how they are assuming to know what I do and do not know. I have learned a lot since I started. I am not a beginner and the comments are unhelpful but if it makes them feel better to put me down, have at it. I just didn't expect that since I have been helped on here a few times before and everyone was very positive and helpful. I ran in to something different than what I usually find for good reason and asked for help. Notice the guys with all the knowledge never suggested to check the incoming call route or line ID #, I figured that out on my own but they are quick to rip on me. ha ha ha ha ha. Can't we all play nice? I just feel it was a bit disrespectful, especially the pile on! unnecessary and unhelpful.

 

[critchey]

You will find anyone who uses line appearances will get criticism on this site. It is simply not how the system is designed to be used and causes issues. If you did not use line appearances you would know what the 9N shortcode is because without it you can't dial out when not using line appearances. If you were just trying to learn on a test system that you purchased we would be more supportive, but you have clients that are paying you... that makes everyone look bad and leaves a bad taste in peoples mouths.

The truth is just an excuse for lack of imagination.

 

[TheSmash]

I wouldn't take it too personally, as a lot of the guys on here are weary of providing help where some basic understanding of how the system works seems to be missing. This is an explanation for their behaviour but not an excuse. I will leave it at that.

ACSS (SME)

 

[bprogrammer]

I appreciate the advise critchey and understand your complaint but this question was for my own system at my house and I never have had this issue. My paying clients buy new equipment therefore when I have issues I use my supplier for tech support. It is just not as big of a deal as being made out to be but I appreciate the advise and will continue to do my best to educate myself. That is one reason why I bought this system. Most households do not buy Avaya IP office for a single landline. I am enjoying no more robo calls. They have completely stopped! Joy Joy! Mission accomplished! As for the explanation of behavior (TheSmash) I get it and it is fine. My system works and I learned a few things. All is well.
Now I have to research how to close this thread. Good luck to all.

 

[critchey]

Well then I apologize. If you have a test system it is a lot different then learning on a production unit which was the impression that I got.

I would make an effort to learn not to use line appearances. There is always a way to do what a customer thinks they need them for without actually having them. I would say, in any future posts, this is for a test system and I think you will get less flack about more basic questions.

The truth is just an excuse for lack of imagination.