Dial of ACD Path

[woody1976]

I need to set-up a ACD path so that they get played RAD messages, one saying please hold and second one to play after this saying please continue to hold or press 1 to leave a message, any ideas!?

 

[kwbMitel]

what part are you having difficulty with?

ACD Path?
Rads?
Dial out of Q?
Other?
All of the above?

 

[12345kevin]

Do you want to give the caller the option to "dial 1" for voicemail in the 2nd message ? If you do I believe you will need an "intelligent" rad. Long time sice i've done it, but you could do it from the 1st RAD.

 

[kwbMitel]

Wrong Track 12345Kevin, Dial out of Q is relatively simple and does not require a special RAD.

 

[woody1976]

The dialing out af acd q bit,

 

[kwbMitel]

The form Path Interflow Dialing Assignment defines where the call goes when a digit is pressed.

The List number is input in the Path Assignment.
In your case "Recording 2ath Interflow Dialing List"

The Release Digit Receiver option Yes/No determines whether the caller can dial the digit later or only while the recording is being played. Receiver released means only dial during recording.