Dial Delay time & SIP - IPO406 version 4.2.4

[afrogley]

Hi

We are trialling SIP as a means of getting lower cost calls and reducing our nead for ISDN30 channels however, the users have a small issue with Dial Delay time...

As SIP has to have the whole number before it can dial our system is set to have a 2 second DDTime and DDCount of 15 (includes International calls) - set in the System Telephony Tab

2 seconds is barely enough for some to look at and dial the number leading to complaints

2 seconds introduces a significant delay in transferring calls leading to complaints

How can I resolve this to give, say 4 seconds for those dialing out via SIP whilst giving (almost) instant dialing for internal calls?

TIA

Andrew

 

[Maxwell1001]

have you definatly setup the sip shortcode properly?

please could you post, we have dial delay time 3 and dial delay coun 0 and no issues whatsoever

ACA - IP Office
ACS - IP Office

 

[afrogley]

we dial straight (no 9 for outside line) so the shortcode is just

? dial . Line Group ID 55 (ARS - has a DDT of 5 seconds)

If the SIP line is busy then it uses the Alternative Route..

 

[Bas1234]

Leave the ?/Dail/./ARS in.

Create a new shortcode

N;/Dial/N/ARS (or try 0XXXXXN;/Dial/0N/ARS)
Now you can leave the DDT 1 sec and the DDC 4 like default.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[Maxwell1001]

ok

? . Dail goes to ARS 55

in ARS 55 you have a sip shortcode

what is it? (should look like this as bas1234 said - N;/Dial/N/ARS )

and then if this fails it then goes over to another ARS (say 56)

with

? . Dial Line Group ID 0 (PRI)


or is this not how you have it setup

ACA - IP Office
ACS - IP Office

 

[afrogley]

ARS55 says:

0XXXXXXXXXX Dial ."@synergy.voip.co.uk;user=phone" Group 10

fall over is 51 LCR1

which is
? Dial . Group 0

I've put a 5 second delay on ARS 55 (it's easier to tell the difference when you've got time to count to 5!) and it appears to be working with the decreased System DDT/C at 1/4

 

[Maxwell1001]

try in ARS 55

N;

DIAL

N"@synergy.voip.co.uk;user=phone"

GROUP ID 10 (Sip Line)

not sure what this is = ;user=phone if this does not work removing this but thats only a stab in the dark as not sure what this is

ACA - IP Office
ACS - IP Office

 

[afrogley]

Thanks everyone

it's worked - now I just need to work out what I've done!!

internal numbers are instant, outgoing numbers have a 5 second wait ...

thanks again - superb forum and excellent resource for us 1 man support departments!!

 

[Maxwell1001]

it was just your shortcode in you ARS 55 for you SIP that was the issue...

everythig else looked fine as you described it,


ACA - IP Office
ACS - IP Office