Dial by name - Only option

[labolas]

BCM 400 3.7 - I need to be able to dial an ext that will go directly to the voicemail dial by name option.

I need to setup a target line that will allow callers to here there dialby name option.

Is this possible?

Thanks.

 

[curlycord]

More detail might help on what or why.

Dial By Name is a feature of Auto Attendant (AA).
When AA answers press # to get to Dial By Name

For Target Line you could setup an AA greeting and guide people to press # to get the dial by name.
If your company is full AA (0 rings)on its normal inbound lines then no need to have another Target Line setup.

For internal users there is no option since they most likely know the extension (unlike new callers) via a list on paper or PC, all you can do is use F980/DIR to leave a message.



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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[cook1082]

Feature 988 dial by name?

 

[curlycord]

Yes your right cook1082
That's like the old Dial By Name on a NAM, now called Voice Mail Directory on BCM?

I am assuming AA's Dial By Name based on the OP wanting a Target line to answer, of course the inbound caller wont see a thing on their screen though.

But that's why more details helps.

=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[labolas]

I have Asterisk in front of the BCM as we have 2 offices, only the BCM office ext are to be dial by name, the other is an offsite location. The IVR is on the Asterisk as it's our gateway, but they want to be able to dial by name.

When you press # on the Asterisk IVR I need to transfer that to the BCM via a SIP->2 PRI link and get the "dial by name option" on the BCM.

Hope that helps.

 

[cook1082]

I wonder will the Service DN stuff work? With an AA.