Dial by name not working

[Shermanchicken]

When trying to dial by name(first name) throught the auto attendant it says "name not found". This is 7.0 release with embedded voicemail. When setting up a person's voicemail it doesn't ask for a name like the Partner would. Thank you.

 

[TouchToneTommy]

Try logging into a mailbox, and dialing *05 to record your name. Once you have done that, it should be able to find you in the dial by name directory

 

[Shermanchicken]

Thanks. I will try that. They are using the visual voicemail so I haven't had them do anything else. Thanks again.

 

[Telecomboy]

You'll need them to log in with *17 to record their name, not sure why visual voicemail won't allow you to change your name through the display.