Dial By Name has No Greeting 1

[619Tech]

NuPoint 15.0.0.37.01 on MAS 4.0

Customer wants to implement Dial By Name Directory. Created MB with FCOS 292 & made it a Dial By Name Call Flow. It answers and will transfer me to the correct extension/name, but there is no audio prompt/greeting until the transfer begins and I hear ringing. Tore down & rebuilt, restarted NuPoint svcs, still no greeting. I just did this on a new install last week and am baffled. What am I missing???

 

[LoopyLou]

Did you record a greeting for the mailbox?

An apple a day keeps the doctor away. Anyone else and you need to throw it harder.

 

[619Tech]

Deleted & rebuilt MB; setup MB like normal user (PW, Greeting, & Dir Name). Inbound test calls go to MB, and I can leave/retrieve msgs in it (I can hear greetings & msgs). I then went into call flow and made New Call go to Dial-By-Name. I still hear dead air when test calling this MB as a Dial-By-Name. There is no place to record/upload greetings in Dial-By-Name Properties.

 

[kwbMitel]

There was a bug with DBN where you had to define the language used before it would prompt properly

I posted something on this a while back

searching....

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What's most important is that you realise ... There is no spoon.

 

[kwbMitel]

Yup - this looks like it.

thread1329-1680641

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What's most important is that you realise ... There is no spoon.

 

[619Tech]

kwbMitel saves the day yet again!! Thank you very, very, much!