Dial-by-Name from submenu

[bwalker465]

Is there a way to access Dial-by-Name (#) from a submenu? For example:

Caller hears company greeting and presses # - no problem

Caller presses 1 after hearing greeting, and then presses # on the submenu - this does not work, menu just repeats.

Any ideas?

Thanks in advance for any help!

 

[dj4020]

What release of CallPilot are you using? On BCM or CSE ? ?

 

[DocVic]

You'll have to add another "dial thru" item in the second menu to go to your express messaging, and change the prompt to reflect that addition.

DocVic
Dedicated to Nortel Products till the end.
Need help? Call Me Now!