Dial-by-name fail

[telecomgear]

I have a customer that has clients trying to use their dial-by-name, but she says that some callers can't use it at all, and they get stuck in dial-by-name jail. Probably not sending the proper dtmf tones from certain cell phones. Can the vm pro send the calls somewhere else if they attempt to use dial-by-name and it fails?
Thanks

VM Pro 5.0.27
PBX 5.0.22

----- "Do not walk behind me, for I may not lead. Do not walk ahead of me, for I may not follow. Do not walk beside me either. Just pretty much leave me alone."-------

 

[telecomgear]

Wrong Forum, sorry.

----- "Do not walk behind me, for I may not lead. Do not walk ahead of me, for I may not follow. Do not walk beside me either. Just pretty much leave me alone."-------