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Dial by Name Call Flow

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makemetrend

Technical User
Jan 23, 2019
399
PH
Hi Everyone. I just want to ask if it's possible to configure a Dial by Name by not going to their voicemail and it will go to their extension itself and ring?
Like for example: when a call comes in and AA will say "if you know the extension number dial it now or press 1 and dial the name of the person you want to talk to"

And also how the Voicemail Channel Licenses acquired? Is it Simultaenous? it will eat some Voicemail Channel when a call comes in and also when leaving in their voicemail?
 
DBN_pbirqm.jpg


"menuDBN" prompts "tp search by first name, press 1. To search by last name, press 2"
CPO KEY assigns $KEY to $CP0 (if a match is found) and goes to another module that validates the extension number and does the transfer. You can skip the CPO KEY and tranExtension actions, replacing with a Transfer actionto $KEY
 
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