Dial by Directory

[PhoneTechMan]

I've a problem at one of my customer sites with the dial by directory. A user works from home, and dials in to speak to someone, doesn't know the extension and uses the dial by directory feature. After he goes through the prompts to enter the needed info, the call attempts to transfer out of the VM, but then the line goes dead. The Octel folks tell me the VM is fine, and that the problem is in the PBX (Meridian SL1). Any ideas on what to look for? Thanks In Advance.

 

[wdhb]

This is a classic example of why it's a good idea to use voicemail manufactured by the company as the PBX. Logically, if the Octel can call an extn in the PBX when doing normal transfers, then this, from the PBX perspective is not going to be any different, ie probably a problem with the Octel.

 

[phonedude10]

some systems wont do a blind transfer i dont know if octel is this way
?