Dial ACOD from IDC to go out different route

[tomlinsonm]

Hey Guys,
I need to take an incoming 8xx number and route it back out another circuit. ROute 5 has my ACOD of 4012. When I try and input 4012xxx-xxxx it rejects me.
ANy Ideas?
Thanks much

 

[montyzummer]

What hardware , software revision , trunks are you utilising , this could be a number of things.

can you dial 4012xxx-xxxx from a normal handset ,
How are you trying to route the call back out of the switch ?
Take a list trace and post the results here

As always more information is required there are so many different methods of achieving this its totally pointless to start guessing.

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[tomlinsonm]

My Software is 7. 5 on CS 1k.

Incoming 866-669-2520
IDC 1
IDGT 2520
CDGT (when I try and insert 4012 my ACOD for route 5 here plus the 555 4037 it kicks me out.
Yes I can call the ACOD and 555-4037 from my telephone.
I think because the 4037 is not an internal number belonging to a telephone or phanthom it wont let me dial a route ACOD directly!

 

[montyzummer]

you are in the wrong forum see the nortel CS100 forum

APSS (SME)
ACSS (SME)
ACIS (UC)