Dial 9 with 2 Calling Groups

[DaveThePhoneDoctorLV]

Customer has two hunt groups used for office and warehouse. I have them in HYBRID mode now and I want to be able to allow them to dial 9 to access hunt-a then dial 8 to access hunt-b.

Is this possible or must I set them up in Hybrid mode and use dial codes 880,881, etc?

 

[CarGoSki]

What is wrong with dialing the group number?

It's people like you who generalize.

 

[DaveThePhoneDoctorLV]

They have been use to dialing 9 all this time. I do not think they will want to get use to dialing a 3 digit group number.

 

[CarGoSki]

Well If I understand you correctly then you are using the dial OUT code 9 to attempt to dial an internal extension? Or am I way off base?

It's people like you who generalize.

 

[sysconsultant]

If their phones have two programmable buttons and the hunt groups contain extensions, you could program each group on a button. Label one button office and the other warehouse. They would press the button to call the group. It wouldn't matter if the system was keyed or in hybrid mode.