dial 9, phone number, dial tone, phone number again for outbound call

[eibyer]

Hi,

I have posted the following in the avaya users forum previously, I thought I'd try it here also to see if maybe someone's encountered this previously.

We have an older Merlin Magix system that used to be on a PRI and we moved to a T1, after much trouble with XO, our numbers are now ported and we can get inbound calls to main number and to DIDs.

I am a complete newbie to this and we're just trying to get an idea to see if this is an XO problem or local to our system.

This worked on the old PRI line. Dial 9, to get a line, then dial the number.

Now, we dial 9, dial number, goes back to dial tone, then we can dial the number again and the call will go through.

Our vendor is saying this is on the XO side, XO is saying, it's our system. We have not changed anything on our side other than plugging in the new XO router to PBX.

Who should I be bugging about this? Thanks for any input.

 

[TouchToneTommy]

If you will print and post your ARS and PRI settings, we can have a look at them and see if something can be spotted

 

[eibyer]

I just successfully connected to the system with WinSPM after some googling around. Let me see if I can figure out how to get that info you need.

 

[eibyer]

I believe this are the info you wanted me to print. Please let me know if there are items in there I need to edit out for privacy.

Thanks for looking at this!


A AUTOMATIC ROUTE SELECTION


A ARS IS: ACTIVE ACCESS CODE: 9


A TABLE 25: Default Toll Output Table

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)70-- 00 -------------------- 3 BOTH --:-- A
A 2)890- 00 -------------------- 3 BOTH --:-- A
A 3)---- -- -------------------- - ----- --:-- A
A 4)---- -- -------------------- - ----- --:-- A
A 5)---- -- -------------------- - ----- --:-- A
A 6)---- -- -------------------- - ----- --:-- A

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)70-- 00 -------------------- 3 BOTH --:-- B
A 2)890- 00 -------------------- 3 BOTH --:-- B
A 3)---- -- -------------------- - ----- --:-- B
A 4)---- -- -------------------- - ----- --:-- B
A 5)---- -- -------------------- - ----- --:-- B
A 6)---- -- -------------------- - ----- --:-- B
A AUTOMATIC ROUTE SELECTION



A TABLE 26: Default Local Output Table

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)70-- 00 -------------------- 3 BOTH --:-- A
A 2)890- 00 -------------------- 3 BOTH --:-- A
A 3)---- -- -------------------- - ----- --:-- A
A 4)---- -- -------------------- - ----- --:-- A
A 5)---- -- -------------------- - ----- --:-- A
A 6)---- -- -------------------- - ----- --:-- A

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)70-- 00 -------------------- 3 BOTH --:-- B
A 2)890- 00 -------------------- 3 BOTH --:-- B
A 3)---- -- -------------------- - ----- --:-- B
A 4)---- -- -------------------- - ----- --:-- B
A 5)---- -- -------------------- - ----- --:-- B
A 6)---- -- -------------------- - ----- --:-- B
A AUTOMATIC ROUTE SELECTION



A TABLE 27: Dial 0 Output Table

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)70-- 00 -------------------- 3 BOTH --:-- A
A AUTOMATIC ROUTE SELECTION



A TABLE 28: N11 Output Table
A 01)411 02)611 03)811

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)70-- 00 -------------------- 3 BOTH --:-- A
A AUTOMATIC ROUTE SELECTION



A TABLE 29: E911 Table (911)

A E911 Option: Partition

A Allow-11: Enable

A Other Digits for E911 calls redirected to Main Pool: --------------------

A E911 Adjunct Trunks:

A E911 Adjunct Alarm Extension:

A Partition 1:
A Extensions: 500 300 101 301 519 302 103 303
A 104 304 105 305 106 306 107 307 502 503
A 504 505 506 507 509 501 511 512 513 514
A 515 516 517 134 111 523 525 526 528 531
A 534 536 518 133 521 522 527 137 138 139
A 508 520 524 112 529 530 532 533 110 537
A 538 539 540 579 121 122 582 583 584 585
A 586 587 588 589 590 591 592 593 594 595
A 596 597 598 559 560 561 562 563 564 565
A 566 567 568 569 570 571 572 573 574 575
A 576 577 578 510 535 580 581 197 198 199
A 557 558 601 599 204 205 206 207 208 209
A 210 211 212 213 214 215 541 542 543 544
A 545 546 547 548 549 550 551 552 553 554
A 555 556
A Trunks:
A Other Digits: --------------------

A Partition 2:
A Extensions:
A Trunks:
A Other Digits: --------------------

===========================


A PRI INFORMATION



A Slot 1 Switch: 5ESS

A System: By line

A BchnlGrp #: Slot: TestTelNum: NtwkServ: Incoming Routing:
A 80 1 CallbyCall By Dial Plan

A Channel ID: 23 22 21 20 19 18 17 16 15 14
A 13 12 11 10 9 8 7 6 5 4
A 3 2 1

A Line PhoneNumber NumberToSend
A 801 4809830700
A 802 4809830700
A 803 4809830700
A 804 4809830700
A 805 4809830700
A 806 4809830700
A 807 4809830700
A 808 4809830700
A 809 4809830700
A 810 4809830700
A 811 4809830700
A 812 4809830700
A 813 4809830700
A 814 4809830700
A 815 4809830700
A 816 4809830700
A 817 4809830700
A 818 4809830700
A 819 4809830700
A 820 4809830700
A 821 4809830700
A 822 4809830700
A 823 4809830700

A Network Selection Table

A Entry Number: 0 1 2 3
A Pattern to Match: 101**** 10***

A Special Service Table

A Entry Number: 0 1 2 3 4 5 6 7
A Pattern to Match: 011 010 01 00 0 1
A Operator: none OP OP OP/P OP none none none
A Type of Number: I I I N N N N N
A Digits to Delete: 0 0 0 0 0 0 0 0

A Call-By-Call Service Table

A Entry Number: 0 1 2 3 4
A Pattern 0: 0
A Pattern 1: 1
A PRI INFORMATION


A Pattern 2: 2
A Pattern 3: 3
A Pattern 4: 4
A Pattern 5: 5
A Pattern 6: 6
A Pattern 7: 7
A Pattern 8: 8
A Pattern 9: 9
A Call Type: BOTH BOTH BOTH BOTH BOTH
A NtwkServ: No Service No Service No Service No Service No Service
A DeleteDigits: 0 0 0 0 0

A Entry Number: 5 6 7 8 9
A Call Type: BOTH BOTH BOTH BOTH BOTH
A NtwkServ: No Service No Service No Service No Service No Service
A DeleteDigits: 0 0 0 0 0

A Dial Plan Routing Table

A Entry Number: 0 1 2 3
A NtwkServ: Any service Any service
A Expected Digits: 3 3 0 0
A Pattern to Match: 700
A Digits to Delete: 0 3 0 0
A Digits to Add: 500

A Entry Number: 4 5 6 7
A NtwkServ:
A Expected Digits: 0 0 0 0
A Pattern to Match:
A Digits to Delete: 0 0 0 0
A Digits to Add:

A Entry Number: 8 9 10 11
A NtwkServ:
A Expected Digits: 0 0 0 0
A Pattern to Match:
A Digits to Delete: 0 0 0 0
A Digits to Add:

A Entry Number: 12 13 14 15
A NtwkServ: Any service Any service Any service
A Expected Digits: 0 4 4 0
A Pattern to Match: 9600
A Digits to Delete: 0 0 4 0
A Digits to Add: 600

 

[eibyer]

Posting to my own question... I did some more searching and I found this in the Magix manual. Is it possible XO has me setup for a second dial tone?

The System Manager can assign a second dial tone timer to lines and trunks. This feature helps prevent toll fraud when a company uses special services from the telephone service provider (for example, when star codes are used). Most telephone service providers offer special services that involve a second dial tone. For example, star codes enable telephone users to obtain services provided by the central office. A star code consists of a star (*) digit followed by a 2- or 3-digit number and is often dialed before an outgoing call.

 

[merlinman]

Last question: Not very likely.

It looks like you are still set up for PRI.

Can you print LINES & TRUNKS GENERAL and your POOLS?

That is where we need to look now.

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com

 

[eibyer]

I printed other info earlier, I will check tomorrow when I get back to the site. I can't connect to the system remotely.

 

[eibyer]

I hope this is the info you're looking for. If not please direct me to where in SPM I can't get that.

Thanks again.

A SYSTEM DIAL PLAN


A DIAL PLAN FOR POOLS
A POOL # 1: 70
A POOL # 2: 890
A POOL # 3: 891
A POOL # 4: 892
A POOL # 5: 893
A POOL # 6: 894
A POOL # 7: 895
A POOL # 8: 896
A POOL # 9: 897
A POOL # 10: 898
A POOL # 11: 899

A DIAL PLAN FOR TELEPHONE PAGING ZONES
A TPZ # 1: 793
A TPZ # 2: 794
A TPZ # 3: 795
A TPZ # 4: 796
A TPZ # 5: 797
A TPZ # 6: 798
A TPZ # 7: 799

A DIAL PLAN FOR DIRECT GROUP CALLING GROUP
A DGCG # 1: 770 VMAIL
A DGCG # 2: 771
A DGCG # 3: 772
A DGCG # 4: 773
A DGCG # 5: 774
A DGCG # 6: 775
A DGCG # 7: 776
A DGCG # 8: 777
A DGCG # 9: 778
A DGCG # 10: 779
A DGCG # 11: 780
A DGCG # 12: 781
A DGCG # 13: 782
A DGCG # 14: 783
A DGCG # 15: 784
A DGCG # 16: 785
A DGCG # 17: 786
A DGCG # 18: 787
A DGCG # 19: 788
A DGCG # 20: 789
A DGCG # 21: 790
A DGCG # 22: 791
A DGCG # 23: 7920
A DGCG # 24: 7921
A DGCG # 25: 7922
A DGCG # 26: 7923
A DGCG # 27: 7924
A DGCG # 28: 7925
A DGCG # 29: 7926
A DGCG # 30: 7927
A DGCG # 31: 7928
A DGCG # 32: 7929
A SYSTEM DIAL PLAN


A DIAL PLAN FOR LINES/TRUNKS

A LINE # 1: 801 T1-1 LINE # 2: 802 T1-2
A LINE # 3: 803 T1-3 LINE # 4: 804 T1-4
A LINE # 5: 805 T15 LINE # 6: 806 T1-6
A LINE # 7: 807 T1-7 LINE # 8: 808 T1-8
A LINE # 9: 809 T1-9 LINE # 10: 810 T1-10
A LINE # 11: 811 T1-11 LINE # 12: 812 T1-12
A LINE # 13: 813 T1-13 LINE # 14: 814 T1-14
A LINE # 15: 815 T1-15 LINE # 16: 816 T1-16
A LINE # 17: 817 T1-17 LINE # 18: 818 T1-18
A LINE # 19: 819 T1-19 LINE # 20: 820 T1-20
A LINE # 21: 821 T1-21 LINE # 22: 822 T1-22
A LINE # 23: 823 T1-23 LINE # 24: 824 DCHAN
A LINE # 25: 825 LINE # 26: 826
A LINE # 27: 827 MOH LINE # 28: 828 PAGING
A SYSTEM DIAL PLAN

 

[eibyer]

Just a little more observation on the outbound dialing problem. The system will wait for a minimum of 3 digits before it will give the second dial tone. After the last digit, there's a pause of approx 8-9 seconds before the second dial tone.

 

[merlinman]

Well, what I was looking for was under PRINT > Lines > General.

That would tell us what pool the lines are in.

What you are showing us here STILL indicates you have PRI, but also, it's just labels.

Also, if you could print SYSTEM SET UP that may give us more info as well.

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com

 

[eibyer]

I printed this SYSTEM SETUP yesterday. I will log into the system and print the PRINT > Lines > General.

A SYSTEM INFORMATION


A Current Date: 08/30/11
A Current Time: 10:40:23

A System : Mode AutoMaintBusy AutoBusyTie
A : Hybrid/PBX Disable Disable

A Language: SystemLang SMDR Printer
A English English English

A CTI Links :
A Direct Line Operators : 500
A Queued Call Operators :
A SysProg Port : 500 Password : XXXXXX

A Transfer : Type Audible OneTouch(Complete) ReturnTimer
A : Ring MusicOnHold Transfer(Auto) 4 rings

A VMS Transfer Return Interval : 4
A Paging System Lines : 828
A Music On Hold Line : 827
A Camp On Time : 90 sec
A Call Park Return Time : 180 sec
A Auto Callback Rings : 3
A Extension Status (ESS) : Group Call Supv
A ESS Operators :

A SMDR: Min.CallTime CallReport Format TalkTime UDP
A : 0 sec In/Out Basic Enable In/Out

A Intercom Dial Tone : Inside
A Reminder Service Cancel : :

A Behind Switch Code : Drop Transfer Conference
A :

A Inter-digit Timers (seconds) : 5 24 24 10 10 10 10 5 5
A Recall Timer : 450 msec
A Second Dial-tone Timer : 0 msec
A Rotary Line Cut Through : No Delay
A Unassigned Extension : 771

A Automatic Backup : Weekly - 02:00 Sunday

A Automatic Daylight Saving Time : Disable
A Auto Daylight Settings :
A Hemisphere :
A Start Day :
A Start Week :
A Start Month :
A Start Hour :
A End Day :
A End Week :
A End Month :
A End Hour :

A T1/PRI/BRI Clock Synchronization:
A Primary Secondary Tertiary
A 10/1 Loop 10/0 Local

A Slot # 0: CKE5 CPU
Serial Number Not Available
A Slot # 1: 100D/CSU/DSU-U
A Serial Number 01DR11380749

A Slot # 2: 408 GLM-U
A Serial Number Not Available

A Slot # 3: 016 ETR
A Serial Number Not Available

A Slot # 4: 016 ETR
A Serial Number Not Available

A Slot # 5: 016 TRR Ringing Frequency - 20 Hz
A Serial Number Not Available

A Slot # 6: 016 TRR Ringing Frequency - 20 Hz
A Serial Number Not Available

A Slot # 7: 016 TRR Ringing Frequency - 20 Hz
A Serial Number Not Available

A Slot # 8: 016 TRR Ringing Frequency - 20 Hz
A Serial Number Not Available

A Slot # 9: MERLIN Msg
A Serial Number 01DR03377063

A Slot # 10: 016 TRR Ringing Frequency - 20 Hz
A Serial Number Not Available

A Slot # 11: Not Used
A Serial Number Not Available

A Slot # 12: Not Used
A Serial Number Not Available

A Slot # 13: Not Used
A Serial Number Not Available

A Slot # 14: Not Used
A Serial Number Not Available

A Slot # 15: Not Used
A Serial Number Not Available

A Slot # 16: Not Used
A Serial Number Not Available

A Slot # 17: Not Used
A Serial Number Not Available

 

[eibyer]

merlinman,
I don't see the option to print > Lines > General . SPM says I'm using MAGIX Release 2.0 v9.0 Mode: Hybrid/PBX if that makes a difference.
Thanks!

 

[merlinman]

OK, let me correct the info on doing this, in the STANDARD PART of WINSPM:

System Program > Start > More > Print > TRUNK INFO > GENERAL.

Once you print that, we should be able to better determine what's happening.

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com

 

[eibyer]

I guess I had printed that already the other day. Here it is.

To add to the topic. When I was speaking with XO activation rep on the other side when asked me to make an outbound call, he said he was seeing the labels or extension names instead of numbers.

A GENERAL TRUNK INFORMATION



A QCC QCC Extern
A Trk SS/PP RemAccess Pool TlPrfx HldDisc Principal Prty Oper Switch
A 801 1/ 1 Shared 70 Yes Long 4
A 802 1/ 2 Shared 70 Yes Long 4
A 803 1/ 3 Shared 70 Yes Long 4
A 804 1/ 4 Shared 70 Yes Long 4
A 805 1/ 5 Shared 70 Yes Long 4
A 806 1/ 6 Shared 70 Yes Long 4
A 807 1/ 7 Shared 70 Yes Long 4
A 808 1/ 8 Shared 70 Yes Long 4
A 809 1/ 9 Shared 70 Yes Long 4
A 810 1/10 Shared 70 Yes Long 4
A 811 1/11 Shared 70 Yes Long 4
A 812 1/12 Shared 70 Yes Long 4
A 813 1/13 Shared 70 Yes Long 4
A 814 1/14 Shared 70 Yes Long 4
A 815 1/15 Shared 70 Yes Long 4
A 816 1/16 Shared 70 Yes Long 4
A 817 1/17 Shared 70 Yes Long 4
A 818 1/18 Shared 70 Yes Long 4
A 819 1/19 Shared 70 Yes Long 4
A 820 1/20 Shared 70 Yes Long 4
A 821 1/21 Shared 70 Yes Long 4
A 822 1/22 Shared 70 Yes Long 4
A 823 1/23 Shared 70 Yes Long 4
A 824 1/24 No Remote Yes Long 4
A 825 2/ 1 No Remote Yes Long 4
A 826 2/ 2 No Remote Yes Long 4
A 827 2/ 3 No Remote Yes Long 4
A 828 2/ 4 No Remote Yes Long 4
A 829 0/ 0 No Remote Yes Long 4
A 830 0/ 0 No Remote Yes Long 4
A 831 0/ 0 No Remote Yes Long 4
A 832 0/ 0 No Remote Yes Long 4
A 833 0/ 0 No Remote Yes Long 4
A 834 0/ 0 No Remote Yes Long 4
A 835 0/ 0 No Remote Yes Long 4
A 836 0/ 0 No Remote Yes Long 4
A 837 0/ 0 No Remote Yes Long 4
A 838 0/ 0 No Remote Yes Long 4
A 839 0/ 0 No Remote Yes Long 4
A 840 0/ 0 No Remote Yes Long 4
A 841 0/ 0 No Remote Yes Long 4
A 842 0/ 0 No Remote Yes Long 4
A 843 0/ 0 No Remote Yes Long 4
A 844 0/ 0 No Remote Yes Long 4
A 845 0/ 0 No Remote Yes Long 4
A 846 0/ 0 No Remote Yes Long 4
A 847 0/ 0 No Remote Yes Long 4
A 848 0/ 0 No Remote Yes Long 4
A 849 0/ 0 No Remote Yes Long 4
A 850 0/ 0 No Remote Yes Long 4
A 851 0/ 0 No Remote Yes Long 4
A 852 0/ 0 No Remote Yes Long 4
A 853 0/ 0 No Remote Yes Long 4
A 854 0/ 0 No Remote Yes Long 4
A 855 0/ 0 No Remote Yes Long 4
A GENERAL TRUNK INFORMATION


A 856 0/ 0 No Remote Yes Long 4
A 857 0/ 0 No Remote Yes Long 4
A 858 0/ 0 No Remote Yes Long 4
A 859 0/ 0 No Remote Yes Long 4
A 860 0/ 0 No Remote Yes Long 4
A 861 0/ 0 No Remote Yes Long 4
A 862 0/ 0 No Remote Yes Long 4
A 863 0/ 0 No Remote Yes Long 4
A 864 0/ 0 No Remote Yes Long 4
A 865 0/ 0 No Remote Yes Long 4
A 866 0/ 0 No Remote Yes Long 4
A 867 0/ 0 No Remote Yes Long 4
A 868 0/ 0 No Remote Yes Long 4
A 869 0/ 0 No Remote Yes Long 4
A 870 0/ 0 No Remote Yes Long 4
A 871 0/ 0 No Remote Yes Long 4
A 872 0/ 0 No Remote Yes Long 4
A 873 0/ 0 No Remote Yes Long 4
A 874 0/ 0 No Remote Yes Long 4
A 875 0/ 0 No Remote Yes Long 4
A 876 0/ 0 No Remote Yes Long 4
A 877 0/ 0 No Remote Yes Long 4
A 878 0/ 0 No Remote Yes Long 4
A 879 0/ 0 No Remote Yes Long 4
A 880 0/ 0 No Remote Yes Long 4

 

[merlinman]

Your first statement included ".....used to be on a PRI and we moved to a T1".

Well, apparently not. Everything I see says it is still a PRI.

Now, that being said, it would seem to me that XO is the culprit in the issues you are having.

You may be able to glean some good data to tell them IF, when a failure happens, you are able to see what "B CHANNEL" the call attempted to use.

That would be easy enough to do considering each of the PRI Channels have their own UNIQUE label. (T1-1, T1-2, and so on).

Therefore, instruct your users to notice which one they are accessing by taking note of the T1-XX Number, and perhaps you will see a pattern.

Also, you may be able to get some very good data by printing the ERROR LOG.

Either way, I would be talking to XO about this problem. You could explain to them that NO PROGRAMMING or PHYSICAL CHANGES have been done on your system, and you have only had these issues since they replaced your old PRI Vendor.

I have had clients who had to finally get rid of them due to the problems they had.

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com

 

[eibyer]

Thanks for the tip merlinman. Our vendor will be here today and I hope he can pick up what you've noticed from our info.

Right now, we had to give out a little dialing instruction for the phone users. Dial 9, 1 2 3, wait a few secs for second dial tone.

 

[eibyer]

By the way, XO provided us with this new Cisco router iad2432-24fxs.

 

[eibyer]

XO finally got their act straightened up. One bad code in their config is all it was that caused all these aggravation.

They could have sent the tech sooner and plug in his tbird into the router to see that he was getting the same dial tone we were getting when we dial a number.