I've got Call Manager 9.1
I've been bit by the firmware bug CSCun26289. In my case, a user can't conference call using the headset. At first I thought it was just the 7962 phones, but I have a user with a 7961 having the same problem. I also see posts that this affects all 79xx phones using our current firmware load: 41.9-3-1SR4-1S
So now I'm up to downloading a device pack to catch all the 79xx phones. Since I've never done this before (I'm newbie), I have some questions:
a)The bug-fix was to install 9.4(2), released in Sept. 2014. Can I assume that device pack 9.1(2.13076) or 9.1(2.13070) have that update? When I click on the "known bugs" or "release notes" radio button at the bottom, nothing comes up so I can't tell.
b)If a) is true, which of the two device packs is the most stable? 070 was released in Dec. '14. 076 was released in Feb 2015. There is also an 080 released April 2nd, but I'm leery of the "latest and greatest"
c) Would it just make more sense to roll-back to a previous version?
d) If I roll-back, do I just type in a previous version and reset an affected phone and be on my merry way? (Probably not that simple)
What other questions should I be asking? Advice from you pro's out there who've done these device pack upgrades would be valuable!
Thanks!
I've been bit by the firmware bug CSCun26289. In my case, a user can't conference call using the headset. At first I thought it was just the 7962 phones, but I have a user with a 7961 having the same problem. I also see posts that this affects all 79xx phones using our current firmware load: 41.9-3-1SR4-1S
So now I'm up to downloading a device pack to catch all the 79xx phones. Since I've never done this before (I'm newbie), I have some questions:
a)The bug-fix was to install 9.4(2), released in Sept. 2014. Can I assume that device pack 9.1(2.13076) or 9.1(2.13070) have that update? When I click on the "known bugs" or "release notes" radio button at the bottom, nothing comes up so I can't tell.
b)If a) is true, which of the two device packs is the most stable? 070 was released in Dec. '14. 076 was released in Feb 2015. There is also an 080 released April 2nd, but I'm leery of the "latest and greatest"
c) Would it just make more sense to roll-back to a previous version?
d) If I roll-back, do I just type in a previous version and reset an affected phone and be on my merry way? (Probably not that simple)
What other questions should I be asking? Advice from you pro's out there who've done these device pack upgrades would be valuable!
Thanks!