Device association - want to disassociate!!

[Jon369]

Hi Guys
I've recently setup 2 devices, both of which are working fine.
Device 1 has 1 line - extn 8200
Device 2 has 2 lines - line1= 8202 & line 2=8200 (shared line with device 1).
All very simple I know.
However, the user requires diverting (cfwdall) device 2 to another device - call it Device 3. Obviously, the cfwdall option on the phone will only divert line 1. She needs to divert both lines.
So I gave the user the relevant access to the ccmuser page.
However, when she chooses to divert line 2 on device 2, it automatically sets the cfwdall option on device 1 line 1 (which is not acceptable to the user of device 1).

In ccmadmin, the text "Note: Any update to this Directory Number automatically resets the associated devices" appears on the DN screen.
How on earth do you disassociate the devices???

I know there's the tick box "Update Directory Number of All Devices sharing this line" - and i have ticked then updated, ticked then unticked then updated, and tried just about every combination. But still the devices are associated.

Please help - this is starting to drive me potty. Perhaps I'm missing something obvious, or perhaps there's a workaround.

PS I'm using version 4.1

 

[AdmanOK]

I guess I'm missing something. If they both have 8200 on their phone and she diverts 8200 to another extesnsion, it is of course going to divert it for the first phone as well.

 

[Jon369]

You're not missing anything.
Why can't line 2 divert to another phone without line 1 on the original phone (which is the same extn no 8200) not changing.
Basically, 8200 is a reception phone. The 8202 is a backroom phone used if the receptionist is busy. But sometimes I want the backroom phone to be diverted to another room without impacting the receptionist's phone.
If this can't be done then okay - i'll find an alternative solution. I just presumed I could divert a line 2 without impacting the same line 1 on the first device.

Thanks for your time anyway - I'm very new to this system!!

 

[MG2005]

im not 100% clear and it prob not yoru fault, im on 4 hours sleep today and cant focus too well-

but if i understand some of this correctly, you should be able to accomplish this by some sort of combination of changing

1 -the users/phones device association
2 -the devices "primary line" specfication
3 - the "always use primary line" setting (this may not apply here tho)

 

[jneiberger]

I think you're trying to use a screwdriver when you really need a wrench. ;-) Seriously, the Call Forward feature is probably not the right tool for the job. It's close, which is why you're trying to use it, but it's not going to work on a shared line. How would you forward one appearance of a shared line without affecting all other appearances?

Why not just add 8200 to some other phones in the office? It's already a shared line, why not share it a little more widely?

You could also give the receptionist another extension and make 8200 the lead number for a hunt group with broadcast distribution.

I'm just learning this stuff so take what I say with a grain of salt.

 

[pndscm]

I don't see the logic of why the user of Device 2 would want to CFWD All the second line if someone else is using it?? You can't split CFWD the same number, no matter what. If they wish the phone to not ring at times go to the old standby Extension Mobility. Make the standard phone profile to have both numbers and make the User Login Device Profile to not include the shared line. When the User doesn't want it to ring, Login and only the Main line will be there to CFWD anywhere they want.

 

[pndscm]

Re-read you explaination and saw I missed your point. Can you remove 8200 from the Backroom, CF Busy and CFNA 8200 to 8202 in the Back Room? Set the Busy Trigger on 8200 to a reasonable number. Then you can CFWD All 8202 and all the 8200 overflow calls will follow the CFWD. Unanswered overflow calls should revert back to 8200 VMail if that's your setup.

 

[Jon369]

Thanks for the advice.
The last post seems the most logical - will go with this.
I was obviously trying to do something which was technically impossible (and/or illogical). But in my defense, I'm new to telephony, not just CCM, and as we all know, a little knowledge is not always a good thing.

To answer the post from jneiberger - I can't share this line because the other phone is a 7912 (1 line only) - and this is a political/monetry decision not a technical one.

So thanks for the advice - and I'm sure you'll here from me again...

 

[lui3]

another option is to assign different DNs to each line altogether. use the hunt group or call pickup options. if you are in close proximity and you hear the phone ringing and ringing from the back room and you are on a 7912 you can still use call pickup to reach the front office line without having to share it.

Lui3
CCNP,CCDA,A+/Net+
Cisco Wireless Specialization

 

[Jon369]

I realised from the previous responses that what I was trying to achieve is impossible - for a good reason.
So the easiest option was to just give them a 7940 and setup its own line and that of the receptions - so now all 3 ring for the reception DN. Users are happy...
Cheers for the response