Hi,
we have a web portal (based on websphere) for call center agents (IE8) and want to use the functionality of uniphi connect for this environment. Call Center 9.3, Contact Server 6.2.1. Exists there any solution or idea to connect the portal server to the contact server and deliver the call events and agent status?
we have a web portal (based on websphere) for call center agents (IE8) and want to use the functionality of uniphi connect for this environment. Call Center 9.3, Contact Server 6.2.1. Exists there any solution or idea to connect the portal server to the contact server and deliver the call events and agent status?