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Determine Agents logged in to a skill 1

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kenpitchford

IS-IT--Management
May 13, 2004
9
US
Is there an easy way using the WebClient to see which agents are currently logged in to a skill.

Example in Skillset view I see 5 agents in "Agt Idle" for skill "Customer Service"

If I look on the agent view it only shows their skill if they are taking a call.

There are more agents that just Customer Service for example Tech Support. So short of creating a filtered view for every skill is there an easy way to determine, Who are the idle agents?
 
unforuntately, in 5.0 there is not an easy way to show this....Contact Center 6 has resolved this though!!
 
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