Detecting Answer machines for Soft Diallers

[AMDGB]

Hi

I am having a problem getting our Definity to detect answer machines.

we have a soft dialler installed and integrated with Definity through Centre Vu CT. It is connected at switch level through ASAI and I have many CTI stations on the switch to allow the succesful passing of calls and info back into CT.

My switch has Global call classification switched on as well as well as Answer Supervision by call classifier and Answer machine detection.

Is this enough to enable the functionality?

 

[FoneFun]

Don't know if you ever figured this out, but here's a cut and paste from another tread I responded to.

http://www.tek-tips.com/viewthread.cfm?SQID=519872&SPID=690&newpid=690&page=1

The dialer, in predictive mode, will make calls and use the call-classifier cards to detect voice energy.
Here are some options for you to play with:

Change System-Parameters Features - ASAI (somewhere on page 8 to 10)

Call Classification after Answer Supervision:
Set to Y, this tells the switch only to use a call classifier port after it has established a telco connection (ie called party answered). Durring ringing, with busies, etc, a call classifier port is not used.

Set to N, the switch will reserve a CC port as it makes the call. If the call turns out to be busy, or it keeps ringing, the CC port is still reserved until the call is disconnected. This uses more ports, but ensures that you have a port available for classification. It also seems that call classification is a tad better as it may detect faster but this was never confirmed by Avaya or Altitude. It's just something of a gut feeling I had.

In the end, I left it to Y, otherwise I kept running out of ports.


Change Sit-Treatment:
SIT Ineffective Other: dropped
SIT Intercept: dropped
SIT No Circuit: dropped
SIT Reorder: dropped
SIT Vacant Code: dropped
SIT Unknown: dropped

AMD Treatment: answered
Pause Duration (seconds): 0.7
Talk Duration (seconds): 1.5

AMD is answering machine detect. You want it answered. Then in your Dialer Software needs to be able to select to have Answering Machines Disconnect or not.

As best I can figure, Pause Duration is detectnig blank, talk durration is voice energy.
If a person answers a phone and says "Thank you for calling XYZ Corporation of America. My name is John Smith in the Accounting Department, how may I be of assistance". And they say this fast enough without a 0.7 pause and it lasts longer than 1.5 seconds, then it detects as an answering machine. So for campaigns to companies either go power dial or set your gateway to not disconnect machines, and put a "answering machine" button in your Master of the script.
In a scenario where you have both business and residential campaigns, then you'd want to set up a 2nd gateway. 1 with machine disconnect, one without.

Use "list measurements tone" to find out your port usage.

Hope this helps, this took us about 6 months of testing and a whole lot of sleepless nights to figure out.