Destination Busy when rolling over

[robakabobbo]

Good Afternoon, I am running into a weird situation that I am probably overlooking. I have 4 2616 sets that have and ACD line, our helpdesk line with rollover, and addition SCR line with rollover.To help better identify, We have a acd line for student support, a scr helpdesk line 3456 with rollover 4456, and instructor support scr 8734 with rollover 6734. As soon as I added 3456 and 4456. When adding 3456 and 8734 It comes to these four phones ( ACD and 8734 were one two phones while the other two had 3456/8734) to be almost identical,8734 when you call will not roll over to 6734.It should be noted that tn 12-0-5-15 will not have 3456 on it. here is a print out of the Tn's
TN 4 0 4 12
DATE
PAGE
DES

DES SC314
TN 004 0 04 12
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
MRT
ERL 0
FDN 5200
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 52
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA
MWA LMPN RMMD AAD IMD XHD IRA NID OLA VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR PRED RECD MCDD T87D SBMD
PKCH CROD ELCD
CPND_LANG ENG
RCO 0
HUNT 5200
LHK 9
LPK 0
PLEV 02
PUID
UPWD
DANI NO
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 6724 0 2225
AGN
01 MSB
02 NRD
03 DWC 6724
04 TRN
05 CFW 4 3400
06 XMWK 5200 3456
07
08 SCR 3456 0
CPND
NAME HELP, DSK TECH
XPLN 13
DISPLAY_FMT FIRST,LAST
09 SCR 4456 0 MARP
CPND
NAME HELP, DSK TECH
XPLN 13
DISPLAY_FMT FIRST,LAST
10 SCR 8734 0
CPND
NAME CIDT, Support
XPLN 12
DISPLAY_FMT FIRST,LAST
11 SCR 6734 0
12 SCR 3413 0 MARP
13 SCR 4413 0 MARP
14 XMWK 5200 3413
15
DATE 19 MAY 2015
------------------------------------
DES SC314
TN 020 1 07 07
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
MRT
ERL 0
FDN 5200
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 52
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA
MWA LMPN RMMD AAD IMD XHD IRD NID OLD VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR PRED RECD MCDD T87D SBMD
PKCH CROD ELCD
CPND_LANG ENG
RCO 0
HUNT 5200
LHK 9
PLEV 02
PUID
UPWD
DANI NO
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 6724 0 2224
AGN
01 MSB
02 NRD
03 DWC 6724
04 TRN
05 CFW 4 8734
06
07
08 SCR 3456 0 MARP
CPND
NAME HELP, DSK TECH
XPLN 13
DISPLAY_FMT FIRST,LAST
09 SCR 4456 0
CPND
NAME HELP, DSK TECH
XPLN 13
DISPLAY_FMT FIRST,LAST
10 SCR 8734 0 MARP
CPND
NAME CIDT, Support
XPLN 12
DISPLAY_FMT FIRST,LAST
11 SCR 6734 0 MARP
12 XMWK 5200 3456
13
14
15
DATE 19 MAY 2015
---------------------------
TN 12 0 5 15
DATE
PAGE
DES

DES SC314Z
TN 012 0 05 15
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
MRT
ERL 0
FDN 5200
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FND HTA TDD HFA
MWA LMPN RMMD AAD IMD XHD IRD NID OLD VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR PRED RECD MCDD T87D SBMD
PKCH CROD ELCD
CPND_LANG ENG
RCO 0
HUNT 5200
LHK 9
PLEV 02
PUID
UPWD
DANI NO
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 02
MLWU_LANG 0
DNDR 0
KEY 00 ACD 6724 0 2221
AGN
01 NRD
02 MSB
03 TRN
04
05 XMWK 5200 8713
06
07
08 SCR 8713 0 MARP
CPND
NAME
XPLN 20
DISPLAY_FMT FIRST,LAST
09 SCR 6713 0 MARP
10 SCR 8734 0
CPND
NAME CIDT, Support
XPLN 12
DISPLAY_FMT FIRST,LAST
11 SCR 6734 0
12 XMWK 5200 8734
13
14
15
DATE 19 MAY 2015
----------------------------------------------------------------
DES SC314R
TN 004 1 03 11
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
MRT
ERL 0
FDN 5200
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTD TDD HFA
MWA LMPN RMMD AAD IMD XHD IRD NID OLD VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDA
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR PRED RECD MCDD T87D SBMD
PKCH CROD ELCD
CPND_LANG ENG
RCO 0
HUNT 5200
LHK 9
PLEV 02
PUID
UPWD
DANI NO
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 6724 0 2024
AGN
01 NRD
02 MSB
03 TRN
04 DWC 6724
05 MWK 5200
06
07
08 SCR 3456 0
DNRO 4
DNRI 4
CPND
NAME HELP, DSK TECH
XPLN 13
DISPLAY_FMT FIRST,LAST
09 SCR 4456 0
DNRO 4
DNRI 4
CPND
NAME HELP, DSK TECH
XPLN 13
DISPLAY_FMT FIRST,LAST
10 SCR 8734 0
DNRO 2
DNRI 2
CPND
NAME CIDT, Support
XPLN 12
DISPLAY_FMT FIRST,LAST
11 SCR 6734 0
DNRO 2
DNRI 2
12
13
14 XMWK 5200 8734
15
DATE 19 MAY 2015

 

[Nodal]

check the marp for 8734 (it's on 20-1-7-7) the last hunt key is 9, the rollover is on key 10. change LHK 10 and try again.

 

[robakabobbo]

I have done this, but now my 3456 rollover goes to 8734

 

[Nodal]

Put a feature key before 8734 (like adl or move your xmwk there) remember to increase your LHK if you move the 8734 group up one key.

 

[robakabobbo]

I can do this on the marped phone only or on all 4? Thank you for your help on this, its greatly appreciated.

 

[Nodal]

I would set them up all the same.

 

[robakabobbo]

I got them working with your assistance. The information is greatly appreciated.